PHD Specialist (Patient Service & Intake Associate)

Meds Nexus is looking for a detail-oriented and compassionate PHD Specialist (Patient Service & Intake Associate) to join their team. This role involves managing patient registration, assisting callers with documentation requirements, and coordinating appointment scheduling for U.S.-based medical clinics. The position requires working night shifts from 5:30 PM to 2:30 AM, Monday through Friday, and is based in an in-person office environment.

Key Responsibilities

Inbound Support: Handle incoming patient phone inquiries with a friendly and professional demeanor, ensuring appointments are scheduled accurately and efficiently.

Intake Management: Collect and verify patient insurance information and personal details during the intake process, maintaining accuracy and confidentiality.

Office Liaison: Communicate regularly with U.S. medical offices to coordinate scheduling updates, changes in location, and doctor availability to ensure seamless patient service.

Guidance & Navigation: Assist patients in understanding their initial paperwork and guide them through the appointment process to provide a smooth experience.

Required Qualifications

Education: Bachelor’s degree in any discipline.

Experience: 2 to 3 years of customer service or support experience, preferably with exposure to healthcare settings.

Communication: Strong verbal English communication skills with a professional phone manner are essential.

Technical Skills: Proficiency in MS Office and general computer software applications.

Preferred Qualifications and Benefits

While not explicitly stated, experience in healthcare customer service is considered a plus. The role offers the opportunity to work with a dynamic team supporting U.S. medical clinics, providing valuable experience in patient service and intake coordination.

Additional Information

The office is located in Rawalpindi, and candidates should be able to commute easily to this location. The night shift schedule requires availability from 5:30 PM to 2:30 AM, Monday through Friday. Applicants will be asked about their current salary, notice period, total experience, and salary expectations during the application process.

This position is ideal for individuals who are organized, patient-focused, and comfortable working in a fast-paced healthcare support environment during night hours.