Physiotherapist Clinical Representative

Sequel Technologies, a healthcare technology company specializing in EHR software solutions and medical billing services for U.S.-based healthcare providers, is seeking a Clinical Representative. This role is based in Bahria Town Phase 7, Rawalpindi, with preference given to candidates residing in Bahria Town, DHA, or nearby areas. The Clinical Representative will support the configuration, optimization, and training of EHR/EMR clinical workflows. The position involves collaborating with healthcare providers and internal teams to ensure accurate clinical documentation, efficient workflows, and compliance with healthcare regulations.

Key Responsibilities

Clinical Workflow Configuration:
Design and customize clinical templates, encounter forms, documentation tools, and order sets tailored to various medical specialties. Support the enhancement of EHR/EMR workflows, including SOAP notes, macros, lab orders, and procedure documentation. Configure medication workflows, alerts, and clinical decision support tools to improve clinical efficiency.

Training & User Support:
Conduct remote training sessions for U.S.-based providers and internal staff on clinical documentation workflows and system features. Assist users in understanding key documentation processes such as History of Present Illness (HPI), Review of Systems (ROS), Physical Exam, Assessment, and Plan. Provide training on AI tools, e-prescribing, and integrated clinical modules to enhance user proficiency.

Quality Assurance & Compliance:
Perform quality checks on clinical workflows, documentation templates, and integrated modules to ensure accuracy and effectiveness. Ensure all documentation adheres to healthcare compliance standards, including HIPAA, CMS, and MIPS. Support internal compliance reviews and audits to maintain regulatory standards.

Client & Task Management:
Respond promptly to internal and external support tickets, ensuring timely resolution. Maintain accurate documentation of tasks and meet all deadlines. Monitor client feedback to identify opportunities for service improvement.

Collaboration & Product Improvement:
Work closely with clinicians to understand specialty-specific documentation needs. Collaborate with internal teams to refine workflows and documentation processes. Participate actively in product testing and User Acceptance Testing (UAT) to support continuous product enhancement.

Required Qualifications

- Completed degree in BDS, DPT, or Pharm-D.
- Solid knowledge of clinical documentation and healthcare workflows.
- Experience with EHR/EMR systems or healthcare IT is preferred.
- Familiarity with medical billing, coding, and compliance standards is an advantage.
- Strong communication and problem-solving skills.

Preferred Qualifications and Benefits

Candidates with experience in healthcare IT and a thorough understanding of compliance standards will have an edge. The company offers comprehensive benefits including OPD and IPD healthcare coverage, entertainment allowance, cellular allowance, and a provident fund. This is a full-time position suitable for fresh graduates.

Working Hours:
- Summer: 5:00 PM – 2:00 AM
- Winter: 6:00 PM – 3:00 AM

Location and Work Environment:
The role requires onsite presence in Rawalpindi, with reliable commuting or relocation plans necessary before starting work. Preference will be given to candidates residing in Bahria Town Phase 7/8, DHA 1/2, or nearby areas.

Candidates should be prepared to start immediately and be comfortable working the specified evening and night shifts. This opportunity offers a chance to contribute to healthcare technology by improving clinical workflows and supporting healthcare providers in delivering better patient care.