Power Platform Senior Technical Consultant

TEKenable is seeking an experienced Power Platform Senior Consultant for a permanent remote position based in Pakistan. The successful candidate will join our managed services team, playing a key role in delivering exceptional service through our dedicated support function. This role involves leveraging your expertise in Power Platform and Dynamics 365 configuration and development to support modern cloud-based solutions. Additionally, you will have the opportunity to expand your skills across other Microsoft technologies such as .NET, .NET Core, C#, Azure Cloud, SQL Server, Microsoft 365, JavaScript, and SharePoint. We are looking for a self-motivated team player with strong decision-making abilities who can guide and manage support engineers when necessary. Excellent communication, customer engagement, and problem-solving skills are essential, along with the ability to manage multiple projects simultaneously and ensure tasks are completed efficiently.

Key Responsibilities:
- Support and enhance existing Dynamics 365 and Power Platform projects through configuration and customization.
- Manage and deliver ongoing platform application support aimed at achieving high customer satisfaction and service excellence.
- Take ownership of problem resolution and implement corrective actions as needed.
- Collaborate with team members to analyze system functions and review both functional and technical specifications.
- Investigate incoming incidents by replicating issues in UAT, QA, or Sandbox environments to verify fixes.
- Promote best practices and maintain quality standards in customer software support.
- Maintain high standards of customer engagement and service delivery.
- Complete relevant training and pursue Microsoft Certifications in the Power Platform.
- Prepare clear and concise technical documentation.

Required Qualifications:
- Proven experience in software support environments, preferably within the industry.
- Proficiency in a .NET programming language, ideally C#.
- Hands-on experience with Microsoft Power Platform components including PowerApps, Power BI, and Power Automate.
- Strong understanding of Data, UI, Logic, Dataverse, and Visualizations.
- Ability to manage multiple client relationships effectively.
- Demonstrated customer engagement and delivery experience.
- Familiarity with Azure and cloud concepts.
- Knowledge of ITIL framework.
- Strong interpersonal skills to communicate and support users at all levels.
- Self-motivated with the ability to work independently and as part of a team.
- Resilience, customer-centric mindset, and sound decision-making skills.
- Eagerness to learn new platforms and technologies.

Preferred Qualifications and Benefits:
- Experience working in managed services or SLA-based support environments.
- Knowledge of Azure DevOps.
- Relevant Microsoft certifications.
- Experience with SharePoint 365.
- Relevant third-level qualifications in Business or IT are advantageous but not mandatory.
- Formal management or leadership training is a plus.
- Technical accreditations are highly desirable.

TEKenable is an award-winning Microsoft Partner and Salesforce Crest Partner, recognized as a Great Place to Work® and featured in the Deloitte Fast50 for seven consecutive years. We hold multiple Microsoft Advanced Specialisations and have received three Microsoft Partner of the Year Awards. Join a global workforce of over 200 employees operating across multiple countries, offering a broad perspective and international experience. Enjoy the flexibility of remote work, fostering a healthy work-life balance. Benefit from opportunities to mentor junior engineers, expand your expertise, and earn Microsoft certifications. Work within a collaborative environment that values communication, customer engagement, and problem-solving. Engage in diverse and challenging projects across various industries. Additional benefits include health insurance, flexible working hours, and company trips.

Our culture is founded on resilience, heartfelt service, continuous striving, and insatiable curiosity. We are committed to diversity and inclusion, providing equal employment opportunities regardless of gender, disability, sexual orientation, ethnicity, religion, or other factors. Candidates should be prepared to demonstrate how they embody these values and how they will contribute to our culture.

The hiring process includes a pre-screening call followed by 2-3 interview stages, all conducted remotely and scheduled to accommodate your availability. A dedicated talent acquisition manager will guide you through each step. We appreciate all applications; however, only shortlisted candidates will be contacted.