Principal Consultant Dynamics 365 CRM

We are seeking an experienced Principal Consultant specializing in Dynamics 365 CRM to join our Karachi office. This full-time role offers a hybrid work model with on-site presence and is ideal for a professional who combines deep technical expertise with leadership skills. The successful candidate will lead teams, engage clients through workshops, and communicate complex ideas clearly. The position requires 8 to 10 years of hands-on experience and a Bachelor’s degree, with working hours from Monday to Friday, 6:00 AM to 3:00 PM PKT.

Key Responsibilities
Lead and mentor a team of consultants and developers, providing guidance and quality oversight throughout all project phases. Conduct client workshops and discovery sessions to gather requirements, align expectations, and translate business needs into actionable solutions. Design and develop custom solutions using Dynamics 365 CE modules (Sales, Customer Service, Marketing) and the Power Platform, including Model-Driven Apps, Canvas Apps, Power Pages, and Power Automate. Engage directly with clients and stakeholders to define technical approaches, present recommendations, and ensure alignment with business goals. Collaborate with onshore functional consultants to deliver scalable, high-quality technical solutions. Oversee data migration, integration setups via APIs or middleware, and solution deployments. Troubleshoot and resolve complex CRM and integration issues independently. Ensure adherence to best practices in code quality, Application Lifecycle Management (ALM), DevOps, and solution architecture. Maintain high-quality delivery through structured reviews, documentation, and process compliance. Contribute to internal knowledge sharing, capability building, and continuous improvement initiatives within the team.

Required Qualifications
8 to 10+ years of hands-on experience with Dynamics 365 CRM/CE (Sales, Customer Service, or Marketing) and related technologies. Strong technical proficiency in C# (Plugins), JavaScript for CRM customizations, Power Automate, and Dataverse. Experience with Azure Logic Apps, Custom APIs, and third-party integrations. Proven track record of leading and developing technical teams of 5 to 10 members and managing multi-phase CRM projects. Demonstrated ability to facilitate client workshops, drive stakeholder discussions, and build strong client relationships. Excellent communication and presentation skills, capable of explaining complex concepts to both technical and non-technical audiences. Strong problem-solving, debugging, and analytical abilities. Experience working with international clients across Australia, the US, and the UK. Microsoft certifications in Dynamics 365 and/or Power Platform are preferred.

Preferred Qualifications and Benefits
Join a growing team that values innovation and professional development while working on international projects that transform businesses through Microsoft technologies. Experience a collaborative and growth-oriented environment where you can lead impactful projects and mentor talented consultants. Benefit from a hybrid work model that supports work-life balance, with early start timings allowing for flexible afternoons and evenings. Additional perks include bi-annual salary increments, comprehensive medical coverage (both inpatient and outpatient), referral bonuses, and paid certifications. The role offers a perfect work-life balance with Monday to Friday working hours from 6:00 AM to 3:00 PM PKT, helping you avoid peak traffic and spend more time with family or on personal interests.

This opportunity is ideal for a driven professional looking to build a long-term career with continuous training and development in a supportive environment.