Product Operations Engineer

OneScreen is a rapidly growing INC 500 company focused on transforming collaborative technology and security solutions through innovative hardware and software offerings. Partnering with industry leaders such as Microsoft and Qualcomm, OneScreen is expanding its product lines and exploring new markets globally. The company values dynamic professionals who can contribute as technical experts, product specialists, and customer success advocates in a fast-paced environment.

Key Responsibilities

Customer Success:
Drive OneScreen’s customer success initiatives across the US, Canada, EU, MENA, and South America by managing customer onboarding and account relationships. Provide detailed product walkthroughs and act as a knowledge resource for the full product range. Identify creative solutions to meet customer needs and ensure alignment of products with their use cases. Collaborate closely with sales teams to design tailored solutions and verify requirements. Work alongside marketing to develop content that promotes OneScreen products and expands market reach. Provide timely support to dealers and customers via calls, emails, and messages.

Product & Experience:
Utilize data-driven insights from market research and customer feedback to enhance product features, design, and user experience. Implement improvements for both new and existing products to better meet customer expectations. Develop and maintain comprehensive user manuals, quick start guides, and other documentation to facilitate smooth onboarding and training. Lead and manage end-to-end product deployment projects for large customer accounts.

Operations:
Automate and oversee key operational processes including Return Merchandise Authorization (RMA) and Return to Vendor (RTV). Manage inventory for products and spare parts within the OneScreen warehouse, supported by dashboards and reporting tools. Build and maintain relationships with installers responsible for repairs and secondary warehouse management. Ensure efficient operations at secondary warehouses and identify new locations and partners to reduce operational costs. Apply data-driven strategies to identify cost-saving opportunities and improve overall operational efficiency.

Required Qualifications
Bachelor’s degree in Engineering or Computer Science. Exceptional communication and presentation skills with a strong attention to detail. Ability to manage multiple priorities and adapt to unexpected challenges within cross-functional teams. Commitment to continuous learning and professional growth in both technical and non-technical areas. Proven ability to build and maintain trusted relationships with colleagues at all organizational levels.

Preferred Qualifications and Benefits
Exposure to an international clientele and insight into global business practices and operations. Opportunities for accelerated personal and professional development within a diverse, global team that fosters an open and inclusive culture. Medical insurance coverage and participation in recreational trips and activities are provided. The position is based in Islamabad with working hours from 5 PM to 2 AM or 8 PM to 5 AM, accommodating global customer support needs.

This role offers a unique opportunity to be part of a fast-growing technology company at the forefront of innovation, working closely with global partners and customers to deliver impactful solutions.