Product Specialist

Unduit is an innovative AI-driven platform designed to streamline IT asset lifecycle management. Our solution enables IT teams to efficiently buy, deploy, track, support, recover, refresh, and responsibly retire company devices across more than 100 countries. By unifying IT Asset Management (ITAM) and IT Service Management (ITSM) into one connected system, Unduit simplifies complex workflows and enhances operational visibility.

We are seeking a Product Specialist to serve as the primary expert on the Unduit platform. This role acts as a bridge between sales, customer success, and product teams. The ideal candidate will demonstrate the platform’s capabilities to prospects, assist customers in maximizing its value, and relay valuable feedback to the product development team. This is a customer-facing SaaS position focused on delivering demos, onboarding, training, and creating documentation. Please note, this is not a logistics or warehouse role.

Key Responsibilities

- Develop comprehensive expertise across all Unduit modules, including Procure, Deploy, ITAM, ITSM, Recover, Refresh, and ITAD.
- Conduct product demonstrations and support Account Executives during presales engagements with US-based IT teams.
- Lead customer onboarding processes, training sessions, and enablement initiatives to ensure successful adoption.
- Serve as the primary contact for detailed product inquiries from both prospects and existing customers.
- Create, update, and maintain help documentation, FAQs, and internal knowledge bases to support users and internal teams.
- Collect and communicate customer feedback and pain points to the product team to influence future enhancements.
- Assist in responding to Requests for Proposals (RFPs) and security questionnaires by providing accurate and detailed product information.
- Stay informed about new product releases and train internal teams on updates and changes.

Required Qualifications

- 2 to 4 years of experience in a product specialist, presales, customer success, or support role, preferably within a B2B SaaS environment.
- Strong skills in delivering presentations and live product demonstrations.
- Ability to translate technical features into clear business value for diverse audiences.
- Excellent written and verbal communication skills in English.
- Comfortable working with US-based customers, including availability for regular overlap with US business hours.

Preferred Qualifications

- Familiarity with IT Asset Management (ITAM), IT Service Management (ITSM), IT Asset Disposition (ITAD), or IT lifecycle management concepts.
- Experience using HubSpot, ClickUp, or ticketing systems such as Zendesk, Freshdesk, or Jira Service Management.
- Previous experience in a startup environment where multitasking and wearing multiple hats were common.

This role offers the opportunity to be deeply involved in a cutting-edge SaaS platform that is transforming IT asset management globally. If you are passionate about technology, customer engagement, and continuous learning, this position at Unduit will provide a dynamic and rewarding career path.