Product Support Engineer - Lahore

US Mobile is on a mission to transform the way people connect by creating a seamless platform where users can manage data for all their devices—phones, smart gadgets, cars, home broadband, and more—through a single app. Built for the 21st century and the era of 5G and IoT, US Mobile combines world-class engineering with an exceptional user experience to define the future of connectivity. Recognized by Forbes as one of the top 500 best startup employers in the US, our diverse team represents over 20 countries. As a venture-backed company experiencing rapid growth, recently ranked 94th on the Inc 5000 list of fastest-growing private companies in America, we are seeking a talented individual to join our team.

Key Responsibilities
- Act as a vital link between customers and internal departments to ensure a smooth and consistent customer experience throughout their journey.
- Define, develop, and implement a comprehensive customer experience (CX) strategy covering all points of interaction.
- Collaborate closely with cross-functional teams to improve processes, products, and technology aimed at enhancing customer satisfaction.
- Analyze customer feedback and data to identify pain points and opportunities for continuous improvement.
- Monitor customer interactions to ensure alignment with a human-centered approach and uphold brand values.
- Drive innovation by iterating on the customer experience based on insights and feedback, promoting positive change.

Required Qualifications
- Bachelor’s degree in a relevant field; qualifications such as IELTS or A-Levels are also considered.
- Strong written and verbal communication skills.
- Demonstrated empathy and a customer-focused mindset.
- Ability to work effectively both independently and collaboratively across teams and departments.
- Proactive attitude with a strong willingness to learn, adapt, and take initiative.

Preferred Qualifications and Benefits
US Mobile offers a competitive salary ranging from ₨150,000 to ₨300,000 per month, reflecting above-market compensation. Employees enjoy comprehensive health coverage, free food and drinks, and access to excellent office amenities located in Lahore. The work environment is dynamic and agile, typical of a fast-growing startup, providing opportunities for professional growth and exposure to cutting-edge technology.

As a Product Support Engineer, you will be on the frontline of customer interaction, handling support via chat, phone, or email with the autonomy to make decisions and think creatively. This role offers a unique opportunity to gain deep expertise across all aspects of the product and organization, providing a panoramic view of how US Mobile operates. You will troubleshoot complex issues, guide customers through activation processes, and contribute valuable feedback to improve the overall experience.

US Mobile may utilize artificial intelligence tools to assist in parts of the hiring process, such as reviewing applications and analyzing resumes. These tools support the recruitment team but do not replace human judgment, with all final hiring decisions made by people.

Join US Mobile and be part of a visionary company that is shaping the future of connectivity while working in a diverse, inclusive, and innovative environment.