Professional Services Manager

Tech Avenue Private Limited is seeking an experienced Professional Services Manager to lead its Professional Services function and ensure the successful delivery of complex technology engagements within enterprise and public-sector environments. This senior leadership role requires a technology professional with extensive expertise in solution architecture, consulting, implementation, delivery management, and presales. The ideal candidate will translate customer requirements into scalable technical solutions, establish strong delivery governance, lead technical teams, and maintain the highest standards of quality, efficiency, and customer satisfaction.

Key Responsibilities

Professional Services Leadership: Lead and develop the Professional Services function, including strategy, service catalogue, and delivery methodology. Manage overall performance metrics such as revenue, utilization, forecasting, margins, and P&L. Standardize and scale implementation, integration, managed services, training, and advisory offerings. Continuously improve delivery processes, quality, and operational efficiency.

Solution Architecture & Technical Leadership: Serve as the senior Solution Architecture and Technical Design Authority for strategic projects. Translate complex business needs into secure, scalable technology solutions across cloud platforms, SaaS, APIs, system integrations, data migration, and security domains. Review and approve high-level and low-level designs, solution blueprints, and integration architectures. Establish reference architectures, design standards, and technical review processes.

Engagement & Delivery Management: Oversee projects from discovery and requirements gathering through design, implementation, testing, go-live, and handover. Manage scope, timelines, budgets, resources, risks, issues, and change control. Handle multiple concurrent engagements while ensuring delivery quality and customer commitments. Lead escalations and recovery plans for at-risk projects and ensure proper testing, UAT, documentation, and transition to support teams.

Presales & Commercial Management: Collaborate with Sales and Business Development teams on RFPs, tenders, proposals, and solution demonstrations. Lead solution scoping and develop Statements of Work (SOWs), effort estimates, resource plans, costing, and pricing. Ensure solutions are technically feasible, commercially viable, and aligned with customer requirements. Identify opportunities for additional services, change requests, upselling, and cross-selling.

Team & Resource Leadership: Build, lead, and mentor teams comprising Solution Architects, Project Managers, Implementation Consultants, and Integration Engineers. Manage resource planning, allocation, capacity, and utilization. Develop skills matrices, career paths, and training plans. Coordinate with implementation partners and subcontractors as needed.

Customer & Stakeholder Management: Act as a senior point of contact and trusted advisor for strategic customers. Lead executive reviews, steering committees, and customer governance meetings. Manage stakeholder expectations and escalations effectively. Drive customer satisfaction, adoption, project acceptance, and successful business outcomes.

Quality, Compliance & Knowledge Management: Ensure solutions comply with contractual, security, quality, and regulatory requirements. Support audits, acceptance testing, and public-sector evaluations. Develop and maintain delivery playbooks, templates, reference architectures, standards, and lessons-learned repositories.

Required Qualifications

Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or a related field. A minimum of 15 years’ experience in Enterprise IT, Software Services, Technology Consulting, or related areas. At least 5 years of experience as a Solution Architect and 3 years managing Professional Services, Implementation, Consulting, or Delivery teams. Strong expertise in enterprise architecture, cloud solutions, SaaS platforms, APIs, system integration, and data migration. Proven track record managing complex enterprise and public-sector projects. Solid knowledge of project and portfolio management, risk management, change control, resource planning, and budget management. Demonstrated experience in presales activities including RFPs, tenders, technical proposals, SOW development, estimation, costing, and pricing. Familiarity with Professional Services P&L, utilization, revenue, and margin management. Excellent leadership, analytical, problem-solving, presentation, negotiation, and executive communication skills.

Preferred Qualifications and Benefits

The ideal candidate will be a strategic and hands-on technology leader capable of operating across architecture, delivery, commercial management, and executive stakeholder engagement. The role offers the opportunity to influence business growth and customer success through leadership of multidisciplinary teams and complex technology projects. This is a full-time, onsite position based in Islamabad, reporting directly to the Chief Executive Officer.

Candidates interested in this opportunity are encouraged to apply through the company’s official job portal.