Program Design Management Associate - TJ / 1917328

Punjab Skills Development Fund is seeking a Program Design Management Associate to join their team in Lahore. The selected candidate will play a crucial role in supporting the effective execution and continuous improvement of program processes and policies. This position requires a professional with at least one year of experience in program design, possessing a strong understanding of program workflows, policies, and operational guidelines. The role involves coordinating application processes, managing data accurately, tracking complaints, and ensuring their timely resolution to enhance the overall experience for applicants. The associate will collaborate closely with various stakeholders to assess needs, incorporate feedback, and contribute to the refinement of program operations. This is a detail-oriented role that demands the ability to manage multiple program elements simultaneously, without direct team management responsibilities.

Key Responsibilities

- Coordinate with key stakeholders, including training providers and implementation partners, to support smooth and effective program execution.
- Assist in refining and improving program processes, policies, operational guidelines, and service delivery mechanisms based on stakeholder feedback and implementation insights.
- Support the preparation of concept notes, presentations, meeting minutes, reports, briefs, and other program-related documentation.
- Develop Terms of Reference (TORs) and assist the Assistant Manager (AM) Program Design in managing new initiatives and outsourcing tasks to third parties.
- Liaise with internal and external partners regarding research and development activities and segment analysis.
- Assist the AM Program Design with any additional activities, duties, and responsibilities assigned from time to time.
- Ensure accuracy, consistency, and transparency during application processing and complaint resolution, supporting adherence to program policies and contributing to process optimization aligned with the organization’s mission and goals.

Required Qualifications

- Minimum of one year of relevant experience in program design, management, or a related field.
- Strong knowledge of program design, processes, and policy frameworks.
- Excellent organizational skills with the ability to manage multiple tasks efficiently.
- Detail-oriented approach to ensure accuracy and consistency in data management and complaint tracking.
- Effective communication skills to coordinate with various stakeholders and prepare clear documentation.
- Ability to work independently and collaboratively within a dynamic environment.

Preferred Qualifications and Benefits

- Prior internship or work experience in the public sector is preferred to ensure familiarity with governance structures and implementation environments.
- Experience working with multiple partners and managing outsourced tasks is advantageous.
- Exposure to research and development activities or program segment analysis will be considered a plus.

This role offers an opportunity to contribute meaningfully to the mission of Punjab Skills Development Fund by supporting program excellence and fostering continuous improvement. The successful candidate will be part of a committed team focused on enhancing skill development initiatives across the region.