Program Manager, Strategy Operations

Motive is a leading provider of innovative tools designed to empower those managing physical operations by enhancing safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance teams, enabling seamless management of drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging advanced AI technology, Motive delivers comprehensive visibility and control while automating and simplifying manual tasks. Serving nearly 100,000 customers—from Fortune 500 companies to small businesses—across diverse industries such as transportation, logistics, construction, energy, manufacturing, agriculture, retail, and the public sector, Motive is committed to transforming operational workflows.

As a Support Program Manager, you will lead strategic, cross-functional initiatives aimed at enhancing the end-to-end customer experience. This role requires close collaboration with Sales, Quality, Operations Management, Billing, and Post-Sales teams to identify improvement opportunities, align stakeholders, refine processes, and drive measurable business outcomes.

Key Responsibilities

- Lead support strategic programs from initial problem definition and business case development through implementation and performance measurement.
- Collaborate with Support, Sales, Operations Management, Billing, and other cross-functional teams to establish aligned goals, define scope, set milestones, manage dependencies, and clarify decision-making authority.
- Identify pain points within the customer journey, operational inefficiencies, and areas of cross-functional friction impacting customer satisfaction.
- Develop comprehensive program plans, governance structures, risk registers, success metrics, and prepare executive-level updates.
- Analyze operational and customer data to generate actionable insights, recommendations, and prioritized initiatives.
- Coordinate multiple workstreams, resolve interdependencies, and ensure accountability across teams.
- Design scalable processes, documentation, tools, and enablement resources to support consistent and autonomous team operations.
- Monitor program outcomes and continuously refine solutions based on feedback and data analysis.

Required Qualifications

- Minimum of 5 years’ experience in program management, business operations, strategy, customer operations, or a related discipline.
- Demonstrated success in leading complex, cross-functional projects involving multiple stakeholders and dependencies.
- Strong customer experience focus with the ability to link operational improvements to tangible business results.
- Excellent skills in project planning, prioritization, risk management, and execution.
- Proficient analytical capabilities, including defining metrics, interpreting data, and communicating insights effectively.
- Ability to influence without formal authority and build trust across diverse teams such as Sales, Operations, Finance, Billing, and Support.
- Exceptional written and verbal communication skills, including executive storytelling and status reporting.
- Comfortable working in ambiguous, fast-paced environments and adept at translating broad challenges into actionable plans.

Motive values diversity and inclusion as core principles and is proud to be an equal opportunity employer. We welcome candidates from varied backgrounds, experiences, abilities, and perspectives.

Applicants must be authorized to access commodities and technologies regulated under U.S. Export Administration Regulations, as Motive requires employees to have authorized access to its products and technology. For U.S.-based roles, candidates may be required to sign a non-compete agreement, except for certain positions and jurisdictions where such agreements are prohibited by law.

All job postings correspond to current vacancies. Please note that some interviews or onboarding sessions may take place in person at one of our global offices.