Project Coordinator (Client Onbaording)

Job Title: Project Coordinator – Customer Onboarding

We are seeking a motivated Project Coordinator – Customer Onboarding with excellent English communication skills to serve as a vital link between clients and CCTV technicians. This role involves managing inbound and outbound calls, scheduling installation appointments, maintaining accurate records, and ensuring seamless communication between clients and technical teams to facilitate a smooth onboarding experience.

Key Responsibilities

- Handle incoming and outgoing calls with clients and technicians fluently in English.
- Coordinate and schedule CCTV installation appointments efficiently.
- Maintain clear and effective communication between clients and technical teams to ensure project progress.
- Keep accurate and up-to-date records of schedules, appointments, and any relevant updates.
- Follow up regularly with technicians and clients to monitor installation progress and resolve any issues.
- Provide assistance with basic IT or technical queries as needed.
- Support the overall customer onboarding process and installation coordination to enhance client satisfaction.

Required Qualifications

- Bachelor’s degree, preferably in Computer Science, IT, or a related field.
- Minimum of 1 year of experience in client onboarding, business analysis, technical support, or a similar role.
- Excellent verbal and written English communication skills are essential.
- Strong coordination and organizational abilities to manage multiple tasks and schedules simultaneously.
- Good client-handling and interpersonal skills to foster positive relationships.
- Basic understanding of IT and technical concepts to support troubleshooting and communication.
- Ability to work independently while also collaborating effectively within a team environment.

Preferred Qualifications and Benefits

- Experience in IT, customer support, or the CCTV industry is considered an advantage.

This position offers an opportunity to develop your coordination skills in a dynamic technical environment, contributing directly to customer satisfaction and operational efficiency. If you are detail-oriented, communicative, and proactive, this role will allow you to grow professionally while supporting a critical aspect of the customer onboarding process.