Project Coordinator (EST - Time Zone)

We are seeking Project Coordinators based in the EST time zone for a hybrid work arrangement. In this role, you will be instrumental in ensuring the success of vFairs customers by managing their journey from onboarding after contract signing through the entire subscription period. You will build strong relationships, foster customer loyalty, and drive product adoption, acting as the primary point of contact throughout the customer lifecycle.

Key Responsibilities
- Plan, execute, and oversee inspection and testing of incoming and outgoing products to ensure they meet quality specifications and deliverables.
- Assist operations and local quality teams in tracking, documenting, and reporting quality levels.
- Analyze and investigate product complaints or quality issues, ensuring resolution aligns with company policies and regulatory requirements.
- Own and manage the customer onboarding experience, creating strong relationships and promoting customer loyalty and product adoption.

Required Qualifications
- 0 to 1 year of experience in customer support, project management, or client-relations roles.
- Strong ownership mentality with a commitment to customer success; you take pride in ensuring clients derive maximum value from their relationship with the company.
- Ability to work flexibly, including weekends and public holidays as needed, to support clients across different time zones during live events.
- Excellent multitasking skills with the ability to adjust priorities quickly in a dynamic environment.
- Tech-savvy with prior experience using Google Workspace tools such as Gmail, Calendar, Drive, Docs, and Sheets.
- Exceptional written and verbal communication skills, with the ability to adapt your communication style to suit different clients.

Preferred Qualifications and Traits
- A degree in Computer Science, Software Engineering, or a related field is preferred.
- Experience working with large enterprise clients, including companies, universities, and government organizations, is highly valued.
- Analytical mindset capable of reviewing trends and client data to identify opportunities for product or service growth.
- Consultative approach to client management, enabling you to assess client potential and develop strategies that drive their success.
- Professional demeanor at all times, as you will be liaising with high-level stakeholders.

This role offers the opportunity to work closely with diverse clients and be a key contributor to their ongoing success with vFairs. If you thrive in a fast-paced, client-focused environment and are eager to develop your project coordination and customer success skills, this position is an excellent fit.