Project Coordinator (EST - Time Zone)

vFairs is a leading all-in-one event management platform recognized as a Gartner Magic Quadrant Leader, empowering event planners to deliver exceptional conferences, trade shows, and corporate events through in-person, hybrid, and virtual solutions. Our comprehensive platform supports the entire event lifecycle, including event registration, on-site badge printing, mobile applications, and detailed analytics. Known for our robust technology and outstanding customer support, rated 4.9/5 on G2, we foster a transparent, fast-paced, and collaborative culture with distributed teams working autonomously yet cohesively. We are currently seeking Project Coordinators based in the EST time zone for a hybrid role to play a crucial part in ensuring customer success.

As a Project Coordinator, you will be engaged throughout the entire customer lifecycle, beginning with onboarding after contract signing and continuing throughout the subscription period. Your role will focus on managing the customer onboarding experience, building strong relationships, fostering customer loyalty, and driving product adoption to maximize client satisfaction and retention.

Key Responsibilities
- Plan, execute, and oversee inspection and testing of incoming and outgoing products to ensure quality compliance with specifications and deliverables.
- Assist operations and local quality teams in tracking, documenting, and reporting quality metrics.
- Analyze and investigate product complaints or quality issues, ensuring resolution in line with company policies and regulatory standards.
- Manage the customer onboarding process and maintain ongoing communication to support client needs.
- Develop and nurture strong relationships with customers, acting as a trusted advisor.
- Promote customer loyalty by ensuring clients fully adopt and benefit from the vFairs platform.

Required Qualifications
- 0 to 1 year of experience in customer support, project management, or client relations roles.
- Strong ownership mindset with a commitment to customer success and delivering exceptional client experiences.
- Flexibility to work across various time zones, including availability on weekends and public holidays as needed to support live events.
- Ability to multitask effectively and adjust priorities dynamically in a fast-paced environment.
- Proficiency with Google Workspace tools such as Gmail, Calendar, Drive, Docs, and Sheets.
- Excellent written and verbal communication skills, with the ability to tailor communication style to different client types.
- Professional demeanor suitable for interacting with high-level clients from global enterprises, universities, and government organizations.
- Analytical skills to review client data and identify opportunities for product or service growth.
- Consultative approach with the ability to assess client potential and develop strategies for success.

Preferred Qualifications and Benefits
- A degree in Computer Science, Software Engineering, or a related field is preferred.
- Experience working with large enterprise clients is an advantage.
- Opportunity to work in a collaborative, innovative environment with a company recognized for its technology leadership and customer service excellence.
- Hybrid work model supporting work-life balance while engaging with a global client base.

This role is ideal for a motivated individual who thrives in a dynamic environment, enjoys building meaningful client relationships, and is passionate about contributing to customer success through technology-driven solutions.