Posted Sep 26, 2026 21 views
Location: PECHS, Karachi
Shift: Monday to Friday | 6:00 PM – 3:00 AM
Employment Type: Full-time
We are a fast-paced, U.S.-based Facility Maintenance company dedicated to providing exceptional service to clients across the United States. Our core values include professionalism, accountability, teamwork, and operational excellence. We seek motivated individuals who excel in dynamic environments and are passionate about delivering outstanding customer service. The Facility Coordinator role involves managing facility maintenance work orders from initiation to completion by coordinating with vendors, clients, and internal teams. This position demands strong communication, problem-solving, and organizational skills to ensure projects meet service level agreements (SLAs) while maintaining the highest quality standards.
Key Responsibilities:
- Manage facility maintenance work orders from creation through to completion.
- Coordinate with vendors, technicians, and clients to ensure timely and efficient service delivery.
- Conduct quality assurance reviews on completed work orders to maintain service standards.
- Review site photos and compile photo workbooks as required.
- Dispatch and schedule vendor partners based on specific service requirements.
- Professionally handle a high volume of emails, phone calls, and customer inquiries.
- Source, qualify, and onboard new vendor partners to expand service capabilities.
- Maintain accurate records, documentation, and update systems regularly.
- Communicate effectively with clients, vendors, and internal departments using phone, email, and CMMS platforms.
- Prioritize multiple tasks while consistently meeting KPIs and service deadlines.
- Proactively identify and resolve issues with minimal supervision.
- Ensure adherence to company procedures and quality standards at all times.
Required Qualifications:
- Bachelor’s degree (minimum requirement).
- Fluency in English with excellent verbal and written communication skills; American accent preferred.
- Previous experience working with a U.S.-based Facility Maintenance company is highly preferred.
- Strong organizational, time management, and multitasking abilities.
- Excellent problem-solving skills with keen attention to detail.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook) and quick adaptability to new software.
Preferred Qualifications and Benefits:
- Experience in Facility Maintenance, Supply Chain, Logistics, Customer Support, or Operations is a strong advantage.
- Familiarity with CMMS platforms such as Service Channel, Corrigo, Fexa, or similar systems is beneficial.
- Competitive salary commensurate with experience.
- Opportunities for career growth within a rapidly expanding U.S.-based company.
- Supportive, professional, and collaborative work environment.
- Performance-based incentives to reward excellence.
- Paid leave and company benefits to support employee well-being.
This role offers an excellent opportunity to join a dynamic team focused on operational excellence and client satisfaction. If you are driven, detail-oriented, and ready to contribute to a growing organization, we encourage you to apply.
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