Zones LLC is a leading global IT solution provider with over 35 years of experience delivering innovative, end-to-end services. As a Minority Business Enterprise (MBE), Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones leverages strong partnerships with industry leaders such as Microsoft, Apple, Cisco, Lenovo, and Adobe to build digital infrastructures that transform business operations. The company is committed to delivering exceptional customer service and ensuring client needs are met with precision and reliability.
Key Responsibilities:
- Coordinate deployment processes to ensure timely and efficient project execution.
- Collaborate with multiple internal teams using various tools including CRM, FTM, CIM, AX, Kinaxis, and ServiceNow.
- Manage order processing with a strong attention to detail, including quality checks, release approvals, and shipment monitoring.
- Work effectively within a team environment to support project goals.
- Develop a solid understanding of inventory management principles and best practices.
- Utilize project management tools such as client dashboards, Smartsheets, and MS Excel to track progress and deliverables.
- Drive deployment requirements through demand planning tools like Kinaxis, handling order processing, schedule adjustments, and internal changes.
- Apply independent judgment and intellectual abilities in decision-making to meet project objectives.
- Manage multiple competing priorities while maintaining high customer satisfaction and meeting SLA expectations.
Required Qualifications:
- Bachelor’s degree in IT, Business Administration, or a related field.
- Strong customer service orientation with excellent organizational skills and process knowledge.
- Ability to navigate ambiguity and adapt to changing project demands.
- Exceptional verbal and written communication skills.
- Proven ability to meet aggressive deadlines and work independently with minimal supervision.
- Analytical mindset with strong problem-solving capabilities.
- Highly motivated, team-oriented, and actively engaged in achieving team goals.
Preferred Qualifications and Benefits:
- Experience in project management is considered a plus.
- Zones offers a comprehensive benefits package including life insurance, optional health insurance, EOBI, and a voluntary pension scheme aligned with company policies.
- Additional employee perks include complimentary meals and access to an in-house gym.
- Zones is dedicated to fostering an inclusive and diverse workplace where all employees are valued and supported.
- The company is an equal opportunity employer committed to maintaining a discrimination-free work environment.
- Shift timings for this role are from 8 PM to 5 AM (Pakistan Standard Time).
At Zones, employees are empowered to innovate and grow within a dynamic, collaborative environment. If you are passionate about IT and customer service excellence, this role offers an excellent opportunity to contribute to a global leader in technology solutions.
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