Project Delivery Engineer

This role focuses on providing comprehensive technical support and product expertise to customers and channel partners within the security industry. The successful candidate will act as a key liaison between customers, sales, marketing, and product teams to ensure smooth communication and effective resolution of technical issues. This position requires a proactive approach to customer service, product promotion, and training, as well as the ability to analyze project requirements and contribute to product improvements.

Key Responsibilities

Technical Support: Respond promptly to customer technical inquiries by coordinating with internal and external resources, ensuring issues are resolved efficiently and satisfactorily.

Product Promotion: Introduce and promote products to channel partners in alignment with regional sales strategies. Assist customers in selecting and configuring products to meet their specific needs.

Product Training: Deliver product training and certification programs to customers’ technical teams, enhancing their understanding and practical application of the products.

Requirements Feedback: Gather and organize customer requirements and product feedback, then communicate these insights to the product team to support ongoing product development and improvements.

Project Support: Analyze project requirements, develop tailored technical solutions, assist in preparing tender documents, identify potential implementation challenges, and provide ongoing technical support throughout project execution.

Brand Promotion: Collaborate closely with sales and marketing teams to support promotional activities, effectively communicating the technical advantages of the company’s products to customers.

Required Qualifications

- Bachelor’s degree or higher in communications, electronics, computer science, or a related field.
- Experience working in the security industry is highly desirable.
- Proficiency in English, including fluent reading and writing skills, with the ability to engage in basic conversational exchanges with customers.
- Strong skills in creating PowerPoint presentations and writing technical documents.
- Excellent communication abilities, with proven strength in cross-team collaboration and execution.
- Demonstrated capability to identify, analyze, and resolve technical problems effectively.
- Quick thinking, strong learning aptitude, and a customer service-oriented mindset with a proactive work ethic.

Preferred Qualifications and Benefits

- Possession of a Project Management Professional (PMP) certification is preferred.
- Overseas work experience is considered an advantage.

This position offers the opportunity to work in a dynamic environment where technical expertise and customer interaction are equally valued. The role demands a motivated individual who can balance technical knowledge with strong interpersonal skills to drive both customer satisfaction and product success.