Project Manager – Shopify E-commerce (Design & Development)

We are seeking a highly experienced Project Manager to take full ownership of Shopify e-commerce web design and development projects from start to finish. This senior-level position requires deep expertise in UI/UX design and Shopify Liquid development, combined with strong client management skills. The role demands proactive leadership, not just coordination, ensuring projects are delivered on time, within scope, and to the highest quality standards.

Key Responsibilities

End-to-End Project Ownership
Lead Shopify projects including redesigns, conversion rate optimization (CRO) initiatives, and custom development. Define clear scopes, milestones, timelines, and deliverables. Monitor progress closely to prevent scope creep, identify risks, and resolve issues decisively.

UI/UX & Design Oversight
Evaluate UI/UX designs for usability, conversion potential, and feasibility. Collaborate closely with designers to ensure scalable, execution-ready layouts and user flows. Maintain design consistency and challenge decisions that may negatively impact performance or user experience.

Shopify Development Oversight
Supervise Shopify Liquid development, theme customization, and custom feature implementation. Review code quality, performance, and adherence to Shopify best practices. Promote efficient custom coding to minimize reliance on paid apps. Validate integrations such as payments, shipping, analytics, and third-party tools.

Client Communication & Relationship Management
Serve as the primary client contact throughout the project lifecycle. Provide regular, clear updates and manage expectations effectively. Translate technical and design concepts into accessible language. Handle feedback, revisions, and challenging conversations with professionalism and confidence.

Team Leadership & Internal Coordination
Act as the liaison between designers, developers, QA, sales, and stakeholders. Facilitate sprint planning, daily stand-ups, progress reviews, and delivery checkpoints. Maintain thorough documentation and accountability. Motivate teams to meet deadlines without compromising quality.

QA, Launch & Post-Launch
Own quality assurance across responsiveness, design accuracy, performance, and functionality. Oversee user acceptance testing (UAT), launch readiness, and final approvals. Ensure smooth handover and alignment on post-launch support.

Required Qualifications

- Minimum 5 years managing Shopify e-commerce web design and development projects
- Strong working knowledge of Shopify Liquid, theme architecture, and the Shopify ecosystem
- Solid understanding of UI/UX design principles, CRO, and e-commerce user behavior
- Proven experience managing clients directly and confidently
- Excellent spoken and written English communication skills
- Experience managing multiple projects simultaneously in an agency environment
- Strong organizational, decision-making, and leadership abilities

Preferred Qualifications and Benefits

This role is ideal for candidates with hands-on experience working closely with both designers and Shopify developers. A deep understanding of conversion-focused e-commerce beyond just timelines and task management is essential. Candidates must be comfortable taking full ownership of project outcomes and confidently challenging teams when standards are not met. The ability to manage client relationships independently without escalation is critical.

This position is not suitable for junior or mid-level project managers, those without real Shopify or UI/UX experience, or individuals who prefer task tracking over ownership and decision-making.

Hiring Process

Our structured, multi-stage hiring process is designed to identify true experts. Applications are initially reviewed for relevant Shopify, UI/UX, and project leadership experience. Shortlisted candidates complete a detailed application form assessing experience depth, decision-making, and communication skills. Successful applicants proceed to a Capability Evaluation Session, followed by a Role Evaluation Session. Final interviews focus on leadership maturity, ownership mindset, client management skills, and long-term fit. Only candidates who pass all stages will be offered the role.