Project Manager 1

Zones LLC is a leading global IT solutions provider with over 35 years of experience delivering innovative, end-to-end services. As a Minority Business Enterprise operating in more than 120 countries, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. With partnerships and certifications from industry leaders like Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones is committed to building digital infrastructures that transform business operations.

The Project Manager I role is responsible for planning and overseeing projects to ensure they are completed on time, within scope, and on budget. This position requires strong problem-solving abilities, excellent communication skills, and the capacity to influence both business and technical leaders in a dynamic environment. The Project Manager I will collaborate with client teams and internal stakeholders to prioritize initiatives aimed at improving organizational performance, whether through increased speed, efficiency, cost reduction, or revenue growth.

Key Responsibilities

- Lead project onboarding according to scope and Statement of Work (SOW) documentation.
- Coordinate resource engagement and subject matter experts across organizational functions during project startup.
- Gather project requirements and develop Playbooks and Standard Operating Procedures (SOPs).
- Obtain Bill of Materials (BOM) requirements and rollout schedules; document Service Level Agreements (SLAs).
- Manage all project requirements, including changes, product lead times, and rollout details using IntelliPlan.
- Define, track, and report on measurable project outcomes.
- Collaborate with Supply Chain to define inventory needs based on schedules and lead times.
- Oversee all aspects of project billing, including services invoicing.
- Build and maintain strong relationships with customer operations stakeholders, serving as the primary contact for operational needs.
- Schedule and lead regular internal and external meetings to review project status and changes.
- Manage deployment schedules, client sign-offs, and adjust plans as necessary in IntelliPlan.
- Coordinate invoicing and communicate contractual changes, managing escalations when required.
- Develop custom reporting based on client requirements and manage scope changes through Project Change Requests (PCRs).
- Ensure accurate input and maintenance of project data in IntelliPlan, including deployment schedules, BOMs, and product availability.
- Define product standards and forecast inventory requirements with customers, setting safety stock thresholds and adjusting inventory levels accordingly.
- Coordinate order entry and management in CRM systems based on IntelliPlan outputs.
- Address project issues promptly, escalating to senior management as needed.
- Ensure SLA deliverables are met and manage project closeout activities, including reporting on project health, risks, and presenting findings to senior leadership.

Required Qualifications

- Bachelor’s degree in Business or a related field.
- 2 to 5 years of experience in program/project management, process engineering, or strategy within technology or operations environments.
- Proven leadership skills with experience managing multiple projects and teams simultaneously.
- Strong problem-solving skills with the ability to identify risks and develop mitigation plans.
- Highly analytical with experience using data to inform strategic decisions.
- Excellent verbal and written communication skills, capable of building relationships across all organizational levels, including remote teams.
- Intellectual curiosity and a desire to understand underlying processes beyond task completion.
- Proficiency in project management software.
- Strong Microsoft Office skills, including Excel, Word, Outlook, and PowerPoint.

Preferred Qualifications and Benefits

- PMP, ITIL, or equivalent certifications are preferred.
- Experience in Supply Chain and Inventory Management is advantageous.
- Zones offers a comprehensive benefits package that includes life insurance, optional health insurance, EOBI, and a voluntary pension scheme.
- Additional perks include complimentary meals and access to an in-house gym.
- Zones is committed to fostering an inclusive and diverse workplace and is an equal opportunity employer. All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or pregnancy.
- Work schedule for this position is from 8:00 PM to 5:00 AM Pakistan time.

This role offers a dynamic and collaborative environment for professionals passionate about driving innovation in IT and operations.