Project Manager / Business Analyst

AIM Inc., a global leader in technology and cybersecurity solutions, is seeking an experienced Project Manager to join its Program Management Office remotely from Pakistan. Reporting to the Director of Digital Transformation, this full-time role involves overseeing multiple concurrent workstreams, including managed services engagements, internal transformation projects, and emerging technology initiatives. The successful candidate will ensure clear communication, accountability, and alignment with stakeholders at all levels, driving the delivery of scalable, secure, and high-performance systems that support business modernization.

Key Responsibilities

Project Governance & Delivery: Manage end-to-end project governance for client engagements, including managed services contracts and program deliverables. Develop and maintain project trackers, risk registers, status reports, and governance documentation. Oversee project scope, schedule, and budget, identifying deviations and escalating issues when necessary. Ensure compliance with Statement of Work (SOW) terms, including scope classification and timesheet accuracy. Take ownership of project milestones and maintain accountability across all team members.

Stakeholder Management: Act as the primary liaison for client stakeholders, including senior technical leads and business decision-makers. Facilitate standup meetings, steering committee sessions, and client review meetings. Prepare and deliver project status updates, escalation reports, and executive briefings. Manage multi-stakeholder approval workflows to ensure proper sign-offs.

Team Coordination: Collaborate with cross-functional teams such as ITSM leads, technical architects, application support leads, and business analysts. Clarify task ownership, remove blockers, and promote accountability within delivery teams. Manage resource planning and assignments for active engagements. Support onboarding of new team members and ensure adherence to project standards.

Program & Initiative Management: Oversee multiple workstreams across diverse programs, maintaining alignment with strategic priorities and organizational goals.

Risk & Issue Management: Proactively identify, log, and manage project risks, issues, and dependencies. Develop mitigation strategies and escalate concerns promptly. Maintain a living risk register and hold action owners accountable.

Documentation & Reporting: Produce governance documents including project charters, SOW reference guides, timesheet guidelines, and meeting agendas. Maintain accurate, version-controlled project records. Deliver regular status reports and post-meeting summaries to both internal and client leadership.

Required Qualifications

- Minimum of 8 years’ experience in project management, preferably within professional services or consulting environments.
- Proven track record managing client-facing engagements and operating as an embedded or resident Project Manager.
- Strong knowledge of project governance frameworks, SOW management, and billing/scope classifications.
- Experience coordinating cross-functional technical teams, including ITSM, cloud, and application support.
- Proficiency with project management and documentation tools such as Jira, Azure DevOps, Microsoft Planner, and Miro.
- Excellent written and verbal communication skills in English, with the ability to engage senior stakeholders effectively.
- Strong organizational skills with the ability to manage multiple competing priorities simultaneously.
- PMP, CAPM, or equivalent project management certification.
- Exposure to AI, emerging technology initiatives, or digital transformation programs.
- Experience working with enterprise clients in regulated or complex stakeholder environments.

Preferred Qualifications

- Background in IT managed services, infrastructure, or enterprise technology environments.
- Familiarity with ITSM frameworks such as ITIL and ticketing systems.

Core Competencies

Leadership and accountability, stakeholder communication, analytical and critical thinking, conflict resolution and escalation, governance and compliance, adaptability and initiative, risk management, and documentation and reporting.

The position operates Monday to Friday during EST core business hours and offers a fully remote work environment. This role is ideal for a seasoned project management professional looking to contribute to transformative technology programs within a dynamic, global organization.