Project Manager / Business Analyst

AIM Inc., a global leader in technology and cybersecurity solutions, is seeking an experienced Project Manager to join its Program Management Office remotely from Pakistan. The successful candidate will manage multiple concurrent workstreams, including managed services engagements, internal transformation initiatives, and emerging technology programs. This role requires strong communication, accountability, and the ability to maintain alignment with stakeholders at all organizational levels. Reporting directly to the Director of Digital Transformation, the Project Manager will play a critical role in ensuring the successful delivery of client programs and internal projects.

Key Responsibilities

Provide comprehensive project governance across client engagements, including managed services contracts and program deliverables. Develop and maintain essential project documentation such as trackers, risk registers, status reports, and governance materials. Manage project scope, schedules, and budgets, promptly identifying deviations and escalating issues as necessary. Ensure all activities comply with Statement of Work (SOW) terms, including scope classification and timesheet accuracy. Take ownership of project milestones and maintain accountability across all team members.

Act as the primary liaison for client stakeholders, including senior technical leads and business decision-makers. Facilitate regular standup meetings, steering committee sessions, and client review meetings. Prepare and deliver project status updates, escalation reports, and executive briefings. Manage multi-stakeholder approval workflows to ensure proper sign-off and alignment.

Coordinate with cross-functional teams such as ITSM leads, technical architects, application support leads, and business analysts. Clarify task ownership, remove blockers, and drive accountability across delivery teams. Oversee resource planning and assignments within active engagements. Support onboarding of new team members and ensure adherence to project standards.

Manage multiple workstreams across diverse programs, maintaining awareness of strategic priorities and aligning project activities with organizational goals. Proactively identify, log, and manage project risks, issues, and dependencies. Develop mitigation strategies and escalate concerns promptly to appropriate stakeholders. Maintain a living risk register and ensure accountability for action items.

Produce governance documentation, including project charters, SOW reference guides, timesheet guidelines, and meeting agendas. Maintain accurate, version-controlled project records. Deliver regular status reports and post-meeting summaries to both internal teams and client leadership.

Required Qualifications

Minimum of 8 years’ experience in project management, preferably within professional services or consulting environments. Proven track record managing client-facing engagements and operating in embedded or resident project management roles. Strong knowledge of project governance frameworks, SOW management, and billing/scope classifications. Experience coordinating cross-functional technical teams, including ITSM, cloud, and application support. Proficiency with project management and documentation tools such as Jira, Azure DevOps, Microsoft Planner, and Miro. Excellent written and verbal communication skills in English, with the ability to engage senior stakeholders effectively. Strong organizational skills capable of managing multiple competing priorities.

Must Have

PMP, CAPM, or equivalent project management certification. Exposure to AI, emerging technology initiatives, or transformation programs. Experience working with enterprise clients in regulated or complex stakeholder environments.

Preferred Qualifications

Experience in IT managed services, infrastructure, or enterprise technology environments. Familiarity with ITSM frameworks (e.g., ITIL) and ticketing systems.

Core Competencies

Leadership and accountability, stakeholder communication, analytical and critical thinking, conflict resolution and escalation, governance and compliance, adaptability and initiative, risk management, and documentation and reporting.

This is a full-time remote position based in Pakistan, aligned with EST core business hours, Monday through Friday. The role offers an opportunity to contribute to cutting-edge digital transformation projects within a dynamic, global technology organization.