Project Manager (Chatbot/Callbot Project)

We are seeking a proactive and execution-driven Project Manager to oversee the end-to-end delivery of AI and technology projects. The ideal candidate thrives in a fast-paced environment, learns quickly, adapts on the go, and effectively manages multiple stakeholders. This role demands strong organizational skills to ensure projects are completed on time, within scope, and deliver tangible client value and adoption.

Key Responsibilities

Project Planning & Execution: Lead projects from kickoff through deployment and post-go-live support. Define project scope, timelines, milestones, and deliverables aligned with business objectives. Ensure timely delivery while maintaining quality standards.

Requirements & Scope Management: Collaborate with Presales, Product, and Clients to clearly define project scope and objectives. Translate business requirements into actionable plans and detailed task breakdowns. Proactively manage scope changes to prevent overruns.

AI Project Delivery (Bot / Automation Focus): Manage implementation of AI bot solutions including bot workflows, conversation setup, API/MCP integrations, automation logic, triggers, and voice/call bot deployment where applicable. Ensure alignment between proposed solutions and actual delivery.

Cross-Functional Coordination: Work closely with Engineering, Product, QA, and Customer Success teams to drive project execution. Facilitate daily and weekly syncs, sprint planning, and progress tracking. Maintain clear communication and alignment among all stakeholders.

Stakeholder & Client Management: Serve as the primary point of contact for clients during project delivery. Manage expectations, timelines, and communications effectively. Conduct regular project updates, demos, and review sessions with clients.

Risk & Issue Management: Identify risks, dependencies, and bottlenecks early in the project lifecycle. Proactively resolve issues and escalate when necessary to minimize disruption to timelines and outcomes.

Quality Assurance & Delivery Standards: Ensure all deliverables meet defined requirements and quality benchmarks. Collaborate with QA and internal teams to validate outputs before client delivery. Maintain comprehensive documentation for all project activities and handovers.

Handover & Client Success Alignment: Facilitate smooth transition from project delivery to customer success teams. Provide complete documentation, workflows, and context to support onboarding. Assist with initial onboarding to ensure client adoption and satisfaction.

Continuous Improvement: Identify process gaps and recommend improvements. Contribute to building standardized frameworks, such as a 3-week PSG delivery model. Focus on enhancing delivery efficiency, communication, and overall client experience.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field.
- Minimum of 3 years’ experience in Project Management, preferably within SaaS, AI, or technology delivery.
- Strong understanding of the software development lifecycle (SDLC), APIs, and system integrations.
- Experience managing multiple projects simultaneously.
- Familiarity with Agile and Scrum methodologies.
- Excellent communication and stakeholder management skills.

Technical & Tool Proficiency

- Proficient with Microsoft Office Suite and Google Workspace.
- Experienced in project management tools such as ClickUp and Jira.
- Familiar with collaboration platforms like Slack and GitHub.
- Knowledge of CRM systems and documentation tools.
- Basic understanding of AI tools, bot platforms, and integration workflows.

Preferred Qualifications and Work Style

- Comfortable working in a fast-paced, dynamic environment with evolving priorities.
- Quick learner with the ability to adapt rapidly to new technologies and industries.
- Strong ownership and accountability for project outcomes from ideation through delivery.
- Skilled at multitasking and prioritizing multiple product streams and deadlines.
- Effective stakeholder management across Product, Tech, Sales, and Client teams.
- Problem-solving mindset with the ability to break down complex challenges.
- Data-driven approach to decision-making and continuous improvement.
- Resilient with a positive attitude, able to handle ambiguity, feedback, and pressure constructively.

This role offers the opportunity to lead innovative AI and technology projects while working closely with diverse teams and clients to drive meaningful impact.