Project Manager For Call Centre Setup & Retail Sales Operations

Garland Foods - King Beverages

Lahore , Pakistan

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Posted 20 hours ago 33 views Report Job

PKR. 60,000 - 60,000/Month

We are seeking a full-time Project Manager to lead the establishment and management of a sales and customer service centre based in Lahore. This role involves overseeing the setup and daily operations of the centre, ensuring smooth coordination between sales and distribution teams, and driving performance through effective management and reporting. The position requires hands-on involvement in organising shop data, planning sales territories, implementing CRM and calling systems, as well as recruiting and training a team of 10 to 15 calling staff. The role is on-site with a morning shift schedule and may require occasional travel.

Key Responsibilities
- Organise and manage shop data to support sales and customer service activities.
- Plan and define sales territories to optimise coverage and efficiency.
- Set up and maintain CRM and calling systems to streamline customer interactions.
- Recruit, train, and supervise a team of 10 to 15 calling staff, ensuring high performance and adherence to standards.
- Manage incoming and outgoing calls, as well as order processing, to maintain service quality.
- Coordinate closely with sales and distribution teams to ensure alignment and smooth operations.
- Monitor team performance regularly and generate reports to track progress and identify areas for improvement.

Required Qualifications
- Bachelor’s degree is preferred, demonstrating a solid educational foundation.
- Proven experience in project management or a similar role involving team leadership and operational setup.
- Strong organisational and planning skills with the ability to manage multiple tasks simultaneously.
- Familiarity with CRM systems and sales territory management.
- Excellent communication and interpersonal skills to effectively manage staff and coordinate with other departments.

Preferred Qualifications and Benefits
- Experience in sales or customer service centre management is an advantage.
- Ability to work on-site in Lahore during morning shifts.
- Willingness to travel as required to support business needs.
- Competitive salary range of PKR 60,000 to 100,000, reflecting experience and qualifications.

This is an excellent opportunity for a motivated individual to take ownership of a critical business function and contribute to the growth and efficiency of the sales and customer service operations.