Property Management Coordinator

Pavago’s client is seeking a highly organized and detail-oriented Property Management Coordinator to support the daily operations of a growing self-storage portfolio. This full-time remote role, aligned with U.S. business hours, is critical to ensuring smooth handling of customer inquiries, rentals, billing, delinquency management, move-ins, move-outs, and administrative tasks. The coordinator will collaborate closely with leadership and onsite teams to maintain accurate records, support tenants, and optimize operational workflows. This position suits proactive, customer-focused individuals who can independently manage multiple responsibilities while maintaining a strong process orientation.

Key Responsibilities

- Manage customer inquiries via phone, email, and messaging platforms, assisting with reservations, rentals, move-ins, move-outs, billing questions, gate access, and lease-related issues.
- Maintain accurate customer records, communication history, and notes to ensure a positive tenant experience throughout the rental lifecycle.
- Process new rentals and lease documentation, coordinate move-in and move-out activities, and monitor unit occupancy and rental activity.
- Support daily property management operations and coordinate outstanding needs with leadership and onsite teams.
- Monitor delinquent accounts, send payment reminders and notices per company policies, assist customers with billing concerns, and escalate delinquent accounts when necessary.
- Maintain detailed documentation of collection efforts and ensure timely delinquency follow-ups.
- Organize and maintain records within property management systems, coordinate with local teams for physical site support, and track outstanding tasks to ensure follow-up.
- Assist leadership with operational and administrative projects while maintaining clear communication across internal teams.
- Create, document, and improve Standard Operating Procedures (SOPs) and workflows related to lead management, rentals, move-ins, move-outs, delinquency management, customer communication, reporting, and escalations.
- Identify and implement process improvements to increase operational efficiency and customer satisfaction, reducing operational gaps through clear documentation.
- Prepare regular reports on occupancy, leads, delinquency, customer issues, and operational performance; track unresolved issues and recommend solutions.
- Provide leadership with updates on operational trends and opportunities for process and service improvements.

Required Qualifications

- Native-level English communication skills, both written and verbal.
- Strong customer service experience with excellent phone, email, and written communication skills.
- Typing speed of at least 60 WPM.
- Proficiency in Google Workspace tools, including Gmail, Google Drive, Docs, and Sheets.
- Strong organizational and administrative skills with the ability to manage multiple priorities simultaneously.
- Experience working remotely in a professional environment with a reliable internet connection and dedicated workspace.
- High attention to detail, problem-solving abilities, and the capacity to work independently with consistent follow-through.
- Availability during U.S. business hours.

Preferred Qualifications and Benefits

- Experience in property management, especially within the self-storage industry.
- Leasing or tenant management experience.
- Familiarity with property management software such as AppFolio and Easy Storage Solutions.
- Background in administrative operations and experience creating or improving SOPs and operational processes.
- Experience managing billing inquiries and delinquency workflows.

This role offers hands-on ownership across self-storage property operations, direct impact on customer experience and operational efficiency, and exposure to various facets of rentals, leasing, billing, delinquency, and tenant management. Candidates will have the opportunity to build and refine SOPs and workflows while collaborating with leadership and onsite teams in a fully remote environment. Potential career growth paths include Senior Property Management Coordinator, Property Operations Manager, Portfolio Operations, and Property Management Leadership.

The interview process includes an initial application, a required one-way video interview via Spark Hire, followed by video interviews with a Pavago recruiter and the client, concluding with an offer and onboarding.

If you have strong customer service and administrative operations skills and enjoy maintaining organized property management processes, tenant communication, billing, documentation, and follow-ups, this role is an excellent fit. Experience with property management, self-storage, AppFolio, or Easy Storage Solutions is highly advantageous. Apply today to contribute to the success of a growing self-storage portfolio.