Protection Cash Management IMS (Information Management System) Officer

The International Rescue Committee (IRC) is a leading humanitarian organization responding to some of the world’s most severe crises. Established in 1933, the IRC operates in over 40 countries and 29 U.S. cities, providing vital support to people affected by conflict and disaster. The organization focuses on restoring health, safety, education, economic wellbeing, and empowerment to vulnerable populations. IRC employees play a crucial role in delivering lasting impact by promoting safety, dignity, and hope for millions worldwide. We are currently seeking a motivated and dynamic Protection Cash Management IMS Officer to support our ongoing response efforts in three districts of Punjab and the Islamabad Capital Territory (ICT).

Key Responsibilities:
- Uphold the principles of respect, dignity, security, and confidentiality when handling sensitive information related to survivors at risk.
- Ensure that all interventions prioritize the “Do No Harm” approach.
- Coordinate timely data collection from case workers in collaboration with the Case Management Supervisor (CMS) and Project Manager (PM), following established case management guidelines and Standard Operating Procedures (SOPs).
- Prepare and share monthly data analysis reports and protection risk trend analyses.
- Maintain data compliance on the Protection Cash Management (PCM) dashboard and support caseworkers through CommCare for timely data entry.
- Liaise regularly with the Protection team and participate in case conferencing with the relevant Protection Manager.
- Provide updates during project meetings, including statistics on open and closed cases, major categories, and trend analysis based on the case management database.
- Identify service gaps or risks reported by survivors and communicate these to the Protection Manager.
- Engage in training and capacity-building activities organized by IRC or as nominated.
- Ensure all data, both physical and electronic, is securely stored and kept confidential.
- Manage incident recorders for Gender-Based Violence (GBV) and Child Protection (CP) cases and coordinate with the Management Information Systems (MIS) team.
- Perform additional duties as assigned by the supervisor.

Required Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, Statistics, or a related field.
- Minimum of two years of field experience in Protection Case Management, Child Protection, or GBV, preferably in emergency or disaster settings.
- Ability to work effectively under pressure in unstable security environments while maintaining strict confidentiality.

Preferred Qualifications and Competencies:
- Strong understanding of protection case management programs and survivor-centered approaches.
- Experience working within diverse, multicultural teams and respecting local cultural norms, particularly in Pakistan.
- Proven ability to coordinate with government agencies and civil society organizations (CSOs).
- Excellent interpersonal and communication skills, with a flexible approach to feedback.
- Knowledge of community involvement and empowerment issues.
- Proficiency in written and spoken English and Urdu; knowledge of Pashto is an advantage.

Key Working Relationships:
- Reports to: Project Manager Protection
- Coordinates with (Internal): Senior Manager Protection and Case Workers
- Coordinates with (External): Relevant stakeholders and service providers

All IRC staff are expected to adhere to the organization’s core values of Integrity, Service, Equality, and Accountability, as outlined in the IRC Way - Standards for Professional Conduct. IRC is committed to safeguarding, maintaining fiscal integrity, and fostering an environment where all individuals feel safe and respected. The organization promotes a culture of critical reflection, power sharing, and objectivity to ensure the highest quality of service delivery.

Interviews will be conducted on a rolling basis, and only shortlisted candidates will be contacted.