Proxy Caller

Corphex, a Pakistan-based legal and compliance services firm, supports international companies in hiring, paying, and operating within Pakistan without the need to establish a local entity. Specializing in Employer of Record (EOR) services, Corphex manages compliant employment contracts, payroll, tax withholding, social security, and related registrations for Pakistan-based talent. The company also offers Contractor of Record (COR) solutions to structure and manage independent contractor engagements, minimizing misclassification and compliance risks. Additionally, Corphex drafts employment contracts, contractor agreements, NDAs, amendments, and other legal documents in accordance with Pakistani law. With offices in Lahore, Dubai, and London, Corphex acts as a trusted compliance partner for UK- and Gulf-based companies expanding their teams in Pakistan.

The Proxy Caller role is a full-time, on-site position based in Lahore. The individual in this role will conduct both outbound and inbound calls on behalf of clients, ensuring accurate representation of client instructions while gathering necessary information and documenting call outcomes according to internal procedures. This position requires adherence to scripts and workflows, updating records in CRM or call management systems, and escalating complex issues to the appropriate team members. The Proxy Caller will work closely with legal, compliance, and operations teams to maintain professionalism, accuracy, and compliance in all communications. Additional responsibilities include scheduling follow-up calls, coordinating with international clients on time-sensitive matters, and contributing to the enhancement of call processes and documentation standards.

Key Responsibilities:
- Conduct outbound and inbound calls representing client instructions accurately and professionally.
- Follow established scripts, workflows, and standard operating procedures during all communications.
- Document call outcomes, notes, and follow-up actions precisely in CRM or call management systems.
- Escalate complex or sensitive issues to relevant internal teams promptly.
- Collaborate with legal, compliance, and operations departments to ensure communication compliance and accuracy.
- Schedule follow-up calls and coordinate with international clients on urgent matters.
- Assist in improving call processes and documentation standards to enhance overall efficiency.

Required Qualifications:
- Strong verbal communication and active listening skills, with proficiency in English and local languages.
- Excellent customer service and client-facing abilities, including relationship-building, empathy, and conflict resolution.
- Experience using call management tools, CRM systems, and basic office software such as MS Office or Google Workspace.
- High attention to detail with strong documentation skills for accurate recording of call information.
- Understanding of process compliance and ability to follow scripts, workflows, and SOPs consistently.
- Effective time management and organizational skills to handle multiple calls and priorities efficiently.
- Ability to work collaboratively within an on-site team environment and coordinate with cross-functional departments.
- Minimum education requirement: high school diploma.

Preferred Qualifications and Benefits:
- Prior experience in call center, customer support, telemarketing, or similar calling roles is preferred.
- Familiarity with legal, compliance, or HR processes, particularly in international or outsourcing contexts, is advantageous.
- A bachelor’s degree in Business, Communications, or a related field is beneficial.

This role offers the opportunity to be part of a dynamic team supporting international business operations in Pakistan, with exposure to legal and compliance frameworks in a growing market.