Python Developer

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro empowers clients to achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Provide effective technical support and manage client transactions:
- Handle all incoming client help requests via telephone and email with professionalism and courtesy.
- Accurately document end-user information including name, department, contact details, and issue description.
- Maintain availability status in the RAVE system to ensure process productivity.
- Record, track, and document all queries, problem-solving steps, and resolutions.
- Follow standard procedures to resolve client queries within defined SLAs.
- Utilize internal knowledge bases and FAQs to support efficient problem resolution.
- Continuously update product knowledge to enhance client interactions and troubleshooting.
- Analyze call logs to identify recurring issues and contribute to preventive measures.
- Maintain and update self-help documentation to accelerate resolution times.
- Identify critical issues and escalate to team leaders when timely resolution is not possible.
- Ensure all product information and disclosures are communicated to clients before and after interactions.
- Comply with service agreements to avoid legal challenges.

Deliver excellent customer service through diagnosis and troubleshooting:
- Provide product support by guiding clients through step-by-step solutions.
- Assist clients in navigating product features and menus for better understanding.
- Troubleshoot client queries courteously and professionally.
- Maintain detailed logs of all customer interactions as per guidelines.
- Accurately process and record all incoming calls and emails using designated tracking software.
- Offer alternative solutions when appropriate to retain customer business.
- Communicate clearly and effectively, tailoring messages to the audience and situation.
- Conduct follow-ups and scheduled callbacks to gather feedback and ensure SLA compliance.

Build capability to ensure operational excellence and superior customer service:
- Participate in product training to stay updated on features, changes, and updates.
- Enroll in client-specific and other recommended training programs.
- Collaborate with team leaders to identify training needs and learning opportunities.
- Engage in self-learning and maintain professional networks to enhance job knowledge.

Required Qualifications
- Experience in user acceptance testing (UAT) and technical support roles.
- Strong communication and problem-solving skills.
- Ability to manage multiple client interactions while maintaining quality and SLA compliance.
- Proficiency in documenting and tracking client issues using standard tools and systems.

Preferred Qualifications and Benefits
- Commitment to continuous learning and professional development through training programs.
- Opportunity to work with a global leader in digital transformation, fostering career growth and skill enhancement.
- Being part of a purpose-driven organization that encourages innovation and personal reinvention.

Wipro invites professionals inspired by reinvention to join a dynamic environment where evolving your career and skills is supported. As a modern digital transformation partner, Wipro offers a platform to contribute meaningfully while growing alongside a forward-thinking business.