Quality Assurance Analyst / Auditor

This role is designed for individuals interested in quality assurance within operations, process, and service delivery environments. The primary focus is on auditing business workflows and client service interactions to ensure high standards are maintained. It is important to note that this position is not related to Software Quality Assurance (SQA), automation, or IT/technical testing.

Key Responsibilities

Process & Service Audits: Perform thorough quality checks on customer support activities, service delivery processes, and buyer-seller interactions to ensure compliance with company standards.

Identify Operational Gaps: Analyze service metrics to detect any compliance or quality issues. Provide actionable recommendations for process improvements to enhance operational efficiency.

Evaluate Client Engagement: Review workflows related to account management, trade inquiry resolutions, and client feedback to help elevate overall service quality.

QA Reporting & Collaboration: Work closely with internal sales and service teams to prepare detailed audit reports. Support continuous training initiatives based on audit findings to drive service excellence.

Required Qualifications

Candidates should be fresh graduates or possess between six months to one year of relevant experience in quality assurance, auditing, or operational support roles, excluding software QA backgrounds. Educational qualifications in Business Administration, Operations, Customer Success, or related fields are preferred.

A strong analytical mindset and high attention to detail are essential. Proficiency in MS Excel or Google Sheets is required to manage and analyze data effectively. Excellent communication skills and a solid understanding of client experience standards are also necessary to succeed in this role.

Compensation and Work Location

The position offers a monthly salary ranging from Rs 30,000 to Rs 50,000. This is an in-person role requiring the candidate to work onsite.

This opportunity is ideal for individuals looking to build a career in operational quality assurance and service delivery, with a focus on improving business processes and client interactions.