Posted Sep 24, 2026 29 views
We are seeking a detail-oriented Quality Assurance (QA) Executive to join our team in the real estate sales and marketing sector. This full-time, on-site role focuses on monitoring sales calls and customer interactions to ensure adherence to established sales processes. The ideal candidate will analyze call quality, follow-up effectiveness, lead handling, and overall customer experience, providing actionable insights to improve performance. Strong communication, analytical, and reporting skills are essential to succeed in this position.
Key Responsibilities
- Monitor and evaluate sales calls, follow-up calls, and customer interactions based on approved QA standards.
- Review calls from Qualifiers, Closers, and other Sales Executives to ensure compliance with the defined sales process.
- Assess call quality, including opening techniques, communication skills, product knowledge, need identification, objection handling, closing methods, and professionalism.
- Ensure timely and appropriate follow-ups by sales representatives with assigned leads.
- Identify Closers or Sales Executives who are not following up effectively and prepare detailed analysis to support findings.
- Monitor compliance with lead response times, call attempts, talk-time requirements, and CRM updates.
- Verify that sales representatives accurately update lead status, comments, follow-up dates, meetings, and other required information in the CRM system.
- Highlight recurring issues, process gaps, and non-compliance to the QA Manager and relevant management teams.
- Prepare and distribute daily, weekly, and monthly QA performance reports.
- Maintain accurate QA evaluation records, including call links and supporting evidence.
- Conduct root-cause analysis of poor call quality, low conversion rates, missed follow-ups, and other sales process challenges.
- Collaborate with Sales, CRM, HR, and Learning & Development teams to address identified performance gaps.
- Recommend coaching, refresher training, or corrective actions based on QA findings.
- Ensure all evaluations are conducted fairly and consistently according to the approved QA Evaluation Template.
- Track improvements following coaching or corrective actions and report progress to management.
- Perform additional quality assurance duties as assigned by management.
Required Qualifications
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- 1 to 2 years of experience in Quality Assurance, Call Monitoring, Customer Service, Telesales, or Real Estate Sales is preferred.
- Strong understanding of sales calls, lead management, follow-up processes, and CRM systems.
- Excellent listening, analytical, communication, and reporting skills.
- High attention to detail with the ability to identify performance and compliance gaps.
- Proficiency in MS Excel, reporting tools, and CRM software.
Preferred Qualifications and Benefits
- Experience in the real estate industry is highly desirable.
- Competitive salary bracket ranging from 50,000 to 70,000.
- Opportunity to work in a dynamic sales and marketing environment with cross-functional collaboration.
- Professional growth through exposure to multiple departments including Sales, HR, and Learning & Development.
This role offers an excellent opportunity for candidates looking to develop their career in quality assurance within the real estate sales domain, contributing directly to improving customer experience and sales effectiveness.
Job Details
Win Win Marketing and Developers
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