Posted Sep 25, 2026 21 views
We are seeking a detail-oriented Quality Assurance (QA) Executive to join our Quality Assurance department on a full-time, on-site basis. This role is integral to monitoring sales calls, evaluating customer interactions, and ensuring adherence to established sales processes within the real estate and sales & marketing industry. The ideal candidate will focus on enhancing call quality, follow-up effectiveness, lead management, and overall customer experience through strong analytical, communication, and reporting skills.
Key Responsibilities
- Monitor and evaluate sales calls, follow-up calls, and customer interactions in line with approved QA standards.
- Review calls made by Qualifiers, Closers, and other Sales Executives to ensure compliance with the defined sales process.
- Assess call quality, including opening techniques, communication skills, product knowledge, need identification, objection handling, closing methods, and professionalism.
- Ensure timely and appropriate follow-ups are conducted by sales representatives with assigned leads.
- Identify Closers or Sales Executives who are not following up effectively and prepare detailed analysis to support findings.
- Monitor compliance with lead response times, call attempts, talk-time requirements, and CRM updates.
- Verify that sales representatives accurately update lead status, comments, follow-up dates, meetings, and other necessary information within the CRM system.
- Highlight recurring issues, process gaps, and non-compliance to the QA Manager and relevant management teams.
- Prepare and distribute daily, weekly, and monthly QA performance reports.
- Maintain accurate QA evaluation records along with supporting call links and evidence.
- Conduct root-cause analysis for poor call quality, low conversion rates, missed follow-ups, and other sales process challenges.
- Collaborate with Sales, CRM, HR, and Learning & Development teams to address identified performance gaps.
- Recommend coaching, refresher training, or corrective actions based on QA findings.
- Ensure all evaluations are conducted fairly and consistently according to the approved QA Evaluation Template.
- Track improvements following coaching or corrective actions and report progress to management.
- Perform any additional quality assurance duties as assigned by management.
Required Qualifications
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- 1–2 years of experience in Quality Assurance, Call Monitoring, Customer Service, Telesales, or Real Estate Sales is preferred.
- Strong understanding of sales calls, lead management, follow-up processes, and CRM systems.
- Excellent listening, analytical, communication, and reporting skills.
- High attention to detail with the ability to identify performance and compliance gaps.
- Proficiency in MS Excel, reporting tools, and CRM systems.
Preferred Qualifications and Benefits
- Experience within the real estate industry is highly desirable.
- Competitive salary bracket ranging from 50,000 to 70,000.
- Opportunity to work in a dynamic environment focused on continuous improvement and professional development.
This position offers a valuable opportunity for candidates looking to contribute to quality assurance within a fast-paced sales environment, supporting the enhancement of customer interactions and sales effectiveness.
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