Quality Assurance Executive

The QA Executive is responsible for maintaining and enhancing the quality of sales calls by closely monitoring interactions through the On-Script platform. This role involves evaluating agent performance, identifying system inefficiencies, and conducting audits to boost conversion rates. Additionally, the QA Executive supports compliance efforts by validating BL portals and managing Do Not Contact (DNC) lists, ensuring both operational efficiency and adherence to regulatory standards.

Key Responsibilities
- Sales Call Monitoring: Consistently review and assess sales calls using the On-Script platform to ensure adherence to quality standards and optimize performance outcomes.
- Agent Feedback & Performance Management: Deliver detailed feedback to agents’ Project Managers based on call monitoring data, promoting continuous improvement in agent effectiveness.
- Identifying On-Script Inefficiencies: Recognize and report any inefficiencies within the On-Script system during monitoring, providing actionable recommendations for process and platform improvements.
- Random Audits of Dropped Leads: Conduct random audits on dropped leads to analyze reasons behind low conversion rates and suggest strategies for better lead management and conversion enhancement.
- BL Portals & DNC Validation: Support the validation of BL portals and verify Do Not Contact (DNC) names and numbers to ensure compliance with data handling policies and regulatory requirements.

Required Qualifications
- Demonstrated experience as a QA Executive, particularly in monitoring sales calls and delivering performance feedback.
- Strong analytical abilities to identify inefficiencies and perform thorough audits.
- Familiarity with the On-Script platform or comparable sales monitoring tools.
- Ability to collaborate effectively with Project Managers and other stakeholders to drive improvements in performance.
- Knowledge of compliance standards related to DNC lists and data validation processes.

Preferred Qualifications and Benefits
- Experience working across multiple campaigns as a QA Executive is highly advantageous.
- Competitive monthly salary of Rs73,000.00, supplemented by performance-based incentives.
- Opportunities for career advancement and leadership development within a supportive, high-performance work environment.
- Commitment to ongoing professional development and continuous learning.
- This position requires in-person attendance at the Islamabad office, with preference given to candidates who can reliably commute or relocate before starting.

During the application process, candidates will be asked to detail their years of experience as a QA Executive and the campaigns they have supported. This role offers a dynamic and rewarding environment for professionals dedicated to quality assurance and operational excellence in sales performance monitoring.