Quality Assurance Executive

Win Win Marketing and Developers

Islamabad , Pakistan

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Posted 3 days ago 27 views Report Job

We are seeking a detail-oriented Quality Assurance (QA) Executive to join our team in the Real Estate / Sales & Marketing industry. This full-time, on-site role focuses on monitoring sales calls and customer interactions to ensure adherence to established sales processes. The ideal candidate will analyze call quality, lead handling, and follow-up activities to identify areas for improvement, ultimately enhancing the overall customer experience. Strong communication, analytical, and reporting skills are essential to succeed in this position.

Key Responsibilities

- Monitor and evaluate sales calls, follow-up calls, and customer interactions based on approved QA standards.
- Review calls of Qualifiers, Closers, and other Sales Executives to ensure compliance with the defined sales process.
- Assess call quality, including opening techniques, communication skills, product knowledge, need identification, objection handling, closing methods, and professionalism.
- Ensure timely and proper follow-ups are conducted by sales representatives with assigned leads.
- Identify Closers or Sales Executives who are not following up effectively and prepare detailed analysis.
- Monitor compliance with lead response time, call attempts, talk-time requirements, and CRM updates.
- Verify that sales representatives accurately update lead status, comments, follow-up dates, meetings, and other required information in the CRM system.
- Highlight recurring issues, process gaps, and non-compliance to the QA Manager and relevant management teams.
- Prepare and distribute daily, weekly, and monthly QA performance reports.
- Maintain accurate QA evaluation records along with supporting call links and evidence.
- Conduct root-cause analysis for poor call quality, low conversions, missed follow-ups, and other sales process challenges.
- Collaborate with Sales, CRM, HR, and Learning & Development teams to address identified performance gaps.
- Recommend coaching, refresher training, or corrective actions based on QA findings.
- Ensure all evaluations are conducted fairly and consistently according to the approved QA Evaluation Template.
- Track improvements following coaching or corrective actions and report progress to management.
- Perform any additional quality assurance duties as assigned by management.

Required Qualifications

- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- 1–2 years of experience in Quality Assurance, Call Monitoring, Customer Service, Telesales, or Real Estate Sales.
- Strong understanding of sales calls, lead management, follow-up processes, and CRM systems.
- Excellent listening, analytical, communication, and reporting skills.
- High attention to detail with the ability to identify performance and compliance gaps.
- Proficiency in MS Excel, reporting tools, and CRM platforms.

Preferred Qualifications and Benefits

- Experience within the real estate industry is preferred.
- Competitive salary bracket ranging from 50,000 to 70,000.
- Opportunity to work on-site within a dynamic sales and marketing environment.

This role offers a chance to contribute directly to improving sales effectiveness and customer satisfaction through rigorous quality assurance practices. If you have a keen eye for detail and a passion for enhancing sales processes, this position provides an excellent platform to apply your skills and grow professionally.