Quality Assurance Manager

Pure Foods Company (Pvt.) Limited

Lahore , Pakistan

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The Manager of Quality Assurance will oversee all activities related to quality assurance, quality control, and quality management systems at Pure Foods Factory. Reporting directly to the CEO, this role involves supervising all factory staff engaged in quality-related functions. The position requires developing and implementing quality protocols, managing complaint handling systems, and ensuring defect-free production through continuous improvement of quality standards. The manager will also be responsible for the development and operation of the internal microbiological laboratory, maintaining lab equipment, and ensuring compliance with quality control procedures across raw materials, in-process, and finished products. This role demands strong leadership to build quality assurance capabilities throughout the organization and coordinate audit activities to maintain compliance with industry standards.

Key Responsibilities

Quality Assurance:
- Collect and analyze input quality data, including production quality control reports and customer/internal complaints.
- Maintain comprehensive records of all complaints and ensure timely resolution through corrective and preventive actions (CAPA).
- Develop, communicate, and train staff on QA protocols and action plans for various inputs.
- Continuously improve and deploy new or existing quality systems to achieve defect-free production.
- Build organizational capability in quality assurance and control.

Lab Tests and Internal Laboratory Management:
- Develop and implement plans for microbiological lab operations at the factory.
- Establish and maintain an internal laboratory management system, including SOPs for equipment use and maintenance.
- Ensure proper calibration, maintenance, and utilization of laboratory equipment.
- Monitor laboratory personnel performance and maintain accurate records of quality inspections and testing frequency.

Quality Control:
- Provide training and guidance to the quality inspection team on interpreting quality reports.
- Ensure accurate and complete documentation of all quality inspection data according to SOPs.
- Oversee testing of raw materials, packaging materials, and finished products to ensure compliance with standards.
- Analyze QC data to identify potential issues and implement corrective actions.
- Lead root cause analysis efforts and preventive action planning to maintain product quality.
- Generate quality alerts and maintain data integrity.

Quality Management System:
- Develop detailed roadmaps for implementing standard quality systems across the company.
- Design and deploy compliance systems and coordinate with external auditors for audit execution.
- Manage reporting, non-conformance action plans, and presentations to senior management.
- Lead the development, communication, training, and implementation of the company’s quality manual.

Working Conditions:
This role involves a combination of office work, operational floor presence, and travel as required.

Physical Requirements:
The candidate must be physically and mentally fit to perform the duties effectively.

Traits:
The ideal candidate is a self-starter, highly organized, and capable of working independently. Strong customer orientation and excellent communication skills are essential.

Computer Knowledge:
A systematic thought process, critical information-seeking ability, and adaptability are key attributes for success in this role.

Required Qualifications:
- Master’s degree or equivalent qualification.
- Minimum of 5 years of relevant experience in quality assurance and control.

Employment Type:
Full-time position.

This role offers an opportunity to lead quality initiatives in a dynamic food production environment, ensuring high standards and continuous improvement throughout the organization.