Quality Assurance Manager

The Quality Assurance Manager will lead the Quality Assurance department to develop and implement QA procedures in alignment with The Coca-Cola Company standards and local regulatory requirements set by provincial EPA and Food Authority. This role ensures that products meet both internal quality benchmarks and external legal compliance, guaranteeing that they are fit for purpose and satisfy customer expectations. The manager will oversee quality control from raw materials through production, maintain compliance with food safety systems, and drive continuous improvement across processes.

Key Responsibilities

- Maintain product and packaging quality to meet organizational standards consistently.
- Train and develop quality assurance staff to perform their duties effectively according to business needs.
- Establish and monitor product standards by examining raw material samples and directing testing during processing to ensure finished products meet prescribed quality levels.
- Ensure all processes are executed as per job instructions within the assigned department.
- Identify, document, and implement corrective and preventive actions for any non-conformities.
- Monitor syrup, sugar, and concentrate efficiencies daily and throughout production cycles.
- Oversee cleaning protocols for fields, equipment, and machinery within the work area.
- Verify the functionality of calibrated devices in intermix systems, manage cooling systems, and operate level control devices.
- Ensure compliance with all applicable legal and local regulations.
- Implement and maintain Food Safety Management Systems, including HACCP and PAS 220 requirements.
- Drive compliance with sustainability KPIs and ensure effective implementation of GMP, GLP, and housekeeping standards at the plant.
- Guarantee 100% backward traceability of products.
- Proactively manage and resolve consumer complaints to maximize customer satisfaction.
- Analyze and reduce flabby complaints to minimize claims.
- Support and collaborate with other departments to help achieve their targets.
- Execute assignments as directed by senior management.
- Lead the implementation of Quality, Food Safety, and HSE management systems.
- Maintain the health and calibration of all laboratory equipment.
- Champion the implementation of KORE, HACCP, and environmental regulations.
- Maintain comprehensive documentation and records to comply with audit requirements such as KORE Q-1, KORE E-1, ISO 9001, ISO 14001, and FSSC 22000.
- Ensure wastewater quality meets all applicable laws and Coca-Cola Company standards at all times.

Required Qualifications

- Bachelor’s degree is required, with a preference for a Master’s degree.
- Educational background in Food Technology, Food Science, Chemical Engineering, or MSc Chemistry is preferred.

Preferred Qualifications and Benefits

- Experience in implementing food safety management systems such as HACCP and PAS 220.
- Strong knowledge of quality management systems and environmental standards including ISO 9001, ISO 14001, and FSSC 22000.
- Proven ability to lead teams and manage cross-functional collaboration.
- Familiarity with sustainability KPIs and regulatory compliance in the food and beverage industry.
- Skills in handling customer complaints and driving continuous improvement initiatives.

This role offers the opportunity to work in a dynamic environment focused on quality excellence, regulatory compliance, and customer satisfaction within a globally recognized company.