Quality Assurance (QA) Representative

VSCO Tek Pvt. Ltd. is looking for a detail-oriented and proactive Quality Assurance (QA) Representative to join our team at the Bahadurabad, Karachi office. This on-site role operates during night shifts from 8:00 PM to 5:00 AM. The successful candidate will play a vital role in monitoring client communications, identifying potential issues, and ensuring a smooth onboarding process for website development clients. With a focus on maintaining client satisfaction and accurate documentation, this position requires someone who is responsible, organized, and able to work collaboratively across departments. The monthly salary for this role ranges from PKR 70,000 to 80,000.

Key Responsibilities:
- Monitor client communications across phone calls, text messages, and emails to assess client satisfaction and identify concerns.
- Document and promptly report client complaints, refund requests, dissatisfaction, and potential disputes.
- Prepare and submit daily reports summarizing significant client interactions, concerns, and unresolved issues.
- Draft and send professional onboarding emails to clients, including all necessary documents, guidelines, and instructions.
- Maintain and regularly update client tracking sheets with project statuses, communication logs, follow-ups, and outstanding matters.
- Follow up on unresolved client concerns and coordinate with relevant departments to ensure timely resolution.
- Ensure all client records, reports, and documentation are accurate, organized, and up to date.
- Handle sensitive client information with confidentiality and professionalism.
- Proactively identify risks that may impact client satisfaction and escalate them appropriately.

Required Qualifications:
- Excellent written and verbal communication skills in English.
- Strong attention to detail and organizational skills with the ability to manage multiple tasks simultaneously.
- Basic proficiency in spreadsheets, email management, and client communication tools.
- Ability to recognize and report potential client issues promptly and accurately.
- Professional attitude with a strong sense of responsibility and a reliable work ethic.
- Ability to maintain confidentiality and handle sensitive client information discreetly.
- Willingness to work the assigned night shift on-site in Bahadurabad, Karachi.

Preferred Qualifications and Benefits:
- Previous experience in quality assurance, customer support, client services, website development, or related fields is preferred.
- Candidates with strong communication skills, relevant experience, and immediate availability will be given preference.
- The role offers an opportunity to develop skills in client relationship management and quality assurance within a dynamic team environment.

The QA Representative will be expected to maintain accurate client records, submit timely daily reports, and consistently monitor client communications. This role demands professionalism, accountability, and a proactive approach to identifying and escalating client concerns to support smooth project execution and high client satisfaction.