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Job Overview Graymines is looking for a detail-oriented and responsible Quality Assurance (QA) Representative to monitor service quality, evaluate customer interactions, and ensure that company standards and procedures are consistently followed. Key Responsibilities
- Monitor and evaluate customer service calls and interactions.
- Ensure compliance with company policies, quality standards, and procedures.
- Identify areas for improvement and provide constructive feedback to team members.
- Prepare quality assessment reports and maintain accurate records.
- Highlight recurring issues and recommend solutions to improve service quality.
- Coordinate with the relevant departments to address quality concerns.
- Support continuous improvement in customer service and operational performance.
- Strong attention to detail and analytical skills.
- Good verbal and written communication skills.
- Ability to identify errors and assess performance objectively.
- Strong observation, problem-solving, and reporting skills.
- Professional attitude and ability to work collaboratively.
- Previous experience in Quality Assurance or customer service is preferred.
- Company-provided pick-and-drop transportation.
- Professional working environment.
- Opportunities for learning and career development.
Skills
reporting-and-disclosure
time-and-attendance
professional-development
training-and-development
career-development
ecology-environment
environment-health-and-safety-hsse
pick-and-pack
adaptive-project-management-and-reporting
quality-assurance
errors-omissions-e-o
continuous-improvement-process-cip
assessment-assessment-tools
quality-analysis
constructive-feedback
policies-and-practices
compliance
lift-and-shift
Job Details
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Gender:
No Preference
Age:
18 - 65 Years
Career Level:
Mid-Level
Maximum Experience:
5 Years
Apply Before:
Oct 28, 2026
Posting Date:
Oct 22, 2026
Gray Mines
· 11-50 employees - Karachi
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