Posted Sep 23, 2026 31 views
Call Connect is a company dedicated to transforming the traditional phone into a powerful revenue channel for automotive service businesses, including independent shops, dealerships, and multi-location service groups. By integrating AI-driven customer operations with human support, the company converts inbound calls into confirmed appointments and documented work. Their platform tracks answered and missed calls, measures call-to-appointment conversions, and analyzes post-call outcomes, enabling businesses to make data-driven decisions. By capturing customer and vehicle details, understanding caller intent, and scheduling appointments efficiently, Call Connect bridges the gap between customer demand and revenue growth. The company’s mission is to increase appointments and revenue through smarter phone operations.
Key Responsibilities
- Monitor and evaluate call handling, appointment scheduling, and customer interactions to ensure compliance with quality standards and alignment with revenue objectives.
- Review call recordings and audit documentation related to customer and vehicle information, verifying the accuracy of intent capture and post-call outcomes.
- Identify gaps in processes and prepare detailed quality reports highlighting areas for improvement.
- Collaborate closely with operations and training teams to implement quality enhancements and ensure consistent service delivery.
- Develop, maintain, and update quality checklists and support calibration sessions to standardize evaluation criteria across teams.
- Manage multiple audits simultaneously while adapting to changing processes and quality standards.
Required Qualifications
- Proven skills in quality assurance, process auditing, and performance evaluation within service or contact center environments.
- Proficiency in data analysis, reporting, and leveraging quality metrics to detect trends and identify opportunities for improvement.
- Strong attention to detail with experience in documentation review and validating customer and vehicle information accurately.
- Effective communication skills, including delivering constructive feedback and collaborating cross-functionally with operations and training departments.
- Experience using QA tools, call monitoring systems, and basic CRM or call-tracking platforms.
- Ability to work full-time on-site in Lahore and manage multiple quality audits concurrently.
Preferred Qualifications and Benefits
- Relevant experience in automotive services, customer service, or call center operations is highly advantageous.
- Bachelor’s degree in Business, Quality Management, Technology, or a related discipline is preferred.
This role offers the opportunity to contribute directly to improving service quality and operational efficiency within a fast-growing company focused on innovation in the automotive service industry. The position is based on-site in Lahore and requires a proactive approach to maintaining high standards and supporting continuous improvement initiatives.
Skills
Job Details
Call Connect
What is your Competitive Advantage?
Similar Job Titles
Quality Assurance Tester – Freelance project (5 hours)
Senior Credentialing Audit & Compliance Specialist
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
