Posted Sep 24, 2026 26 views
Call Connect is a company dedicated to transforming the traditional phone into a vital revenue channel for automotive service businesses, including independent shops, dealerships, and multi-location service groups. By integrating AI-powered customer operations with human-led service, Call Connect converts inbound calls into booked appointments and documented work. The company provides tools to track answered and missed calls, call-to-appointment conversions, and post-call outcomes, enabling businesses to make data-driven decisions. By capturing customer and vehicle information, understanding intent, and scheduling appointments, Call Connect bridges the gap between customer demand and revenue. The company’s mission is to generate more appointments and revenue through smarter phone operations.
Key Responsibilities
The Quality Assurance Specialist will be based full-time on-site in Lahore and will play a critical role in maintaining high standards of call handling, appointment scheduling, and customer interactions. Daily tasks include reviewing call recordings and auditing documentation to ensure accurate capture of customer and vehicle information, intent, and post-call outcomes. The specialist will identify gaps in processes, prepare detailed quality reports, and work closely with operations and training teams to implement necessary improvements. Additional responsibilities include developing and updating quality checklists, supporting calibration sessions, and ensuring consistent service quality across teams.
Required Qualifications
Candidates should have proven skills in quality assurance, process auditing, and performance evaluation within service or contact center environments. Strong abilities in data analysis, reporting, and using quality metrics to identify trends and opportunities for improvement are essential. Attention to detail and accuracy in reviewing documentation, particularly customer and vehicle information, are critical. Effective communication skills for delivering feedback and collaborating with cross-functional teams, including operations and training, are required. Familiarity with QA tools, call monitoring systems, and basic CRM or call-tracking platforms is necessary. The role demands the ability to manage multiple audits simultaneously, adapt to evolving processes, and work on-site in Lahore.
Preferred Qualifications and Benefits
Relevant experience in automotive services, customer service, or call center operations will be considered an advantage. A bachelor’s degree in Business, Quality Management, Technology, or a related field is preferred. This position offers the opportunity to contribute directly to improving customer experience and operational efficiency in a growing company focused on innovation in automotive service communications.
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Call Connect
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