RE-ENGAGEMENT OFFICER

Remit Choice Limited, established in 2019 and headquartered in the United Kingdom, is a secure and reliable global digital payment provider licensed by the Financial Conduct Authority (FCA) and His Majesty Revenue and Customs (HMRC). The company has rapidly expanded across Australia, Canada, Europe, New Zealand, the UK, and the USA, supporting overseas communities and enabling seamless financial transactions worldwide. As a Re-engagement Officer, you will play a crucial role in enhancing customer communication and retention through targeted campaigns using email, push notifications, and other engagement channels. This position involves campaign execution, audience segmentation, message optimization, tool management, and addressing customer queries to foster stronger customer relationships.

Key Responsibilities
- Plan and execute email and push notification campaigns aimed at customer re-engagement and retention.
- Manage engagement tools to create targeted audiences, schedule campaigns, and monitor their delivery and performance.
- Segment customers based on activity, behavior, transaction history, and campaign eligibility.
- Write and optimize compelling email, push, and in-app messages to maximize engagement.
- Track and analyze campaign metrics such as open rates, clicks, conversions, reactivation, and transaction activity.
- Respond promptly to customer queries generated through campaign and engagement channels.
- Identify recurring customer issues and communicate insights to relevant teams for resolution.
- Conduct A/B testing on messages, offers, timings, and audience segments to improve campaign effectiveness.
- Maintain detailed campaign trackers, communication records, and performance reports.
- Utilize AI and automation tools to enhance campaign ideation, segmentation, analysis, and workflow efficiency.

Required Qualifications
- Bachelor’s degree in Marketing, Business, Communications, IT, or a related field.
- Minimum of 1 year of relevant experience in CRM, customer engagement, digital marketing, customer support, or a related area.
- Strong written and verbal communication skills.
- Proficiency with CRM, email, push notification, or marketing automation platforms.
- Excellent attention to detail when handling customer data and campaign configurations.
- Ability to interpret customer behavior and translate insights into actionable communication strategies.
- Strong problem-solving skills and ability to manage customer interactions effectively.

Preferred Qualifications and Benefits
- Familiarity with analytics, segmentation, automation, and AI tools is advantageous.
- Graduates with relevant internships, projects, or demonstrated communication skills are encouraged to apply.

Remit Choice offers a supportive and innovative work environment that encourages collaboration and productivity. Employees benefit from a competitive compensation package, including salary, benefits, and performance bonuses. Flexible work hours, including flextime and compressed workweeks, promote a healthy work-life balance. The company invests in career growth through training, mentorship, and leadership development programs, alongside opportunities for continuing education and skill-building workshops. Team-building activities, social events, and exposure to diverse international cultures foster a strong sense of community. Additional perks include health insurance, company-provided accommodations with free meals, and paid leave for rest and personal pursuits.

Hiring Process
Candidates can expect an initial phone screening with the recruitment team, followed by a take-home task. Successful applicants will then participate in a technical interview with a team lead.