Readvertisement - Roster - IT Operations Associate - Level 6 - Multiple Locations (Pakistan)

The World Food Programme (WFP), the largest humanitarian organization dedicated to saving lives in emergencies and fostering peace and stability through food assistance, is seeking an IT Operations Associate based in multiple locations across Pakistan. This role focuses on coordinating and guiding IT maintenance and support activities to ensure the effective delivery of technology services. The position is open exclusively to Pakistan nationals and aims to build a roster of qualified candidates for current and future opportunities at the same or lower levels. WFP values diversity and inclusion, encouraging applications from qualified individuals regardless of background, and strongly encourages women to apply.

Key Responsibilities

- Perform system and hardware maintenance, including network monitoring and system protection, to maintain optimal technology performance.
- Monitor technology reliability, analyze user needs and data, and generate reports to recommend IT solutions that support informed decision-making.
- Independently resolve IT queries, escalating complex issues as needed, to provide accurate and timely support to staff.
- Deliver standard technical training to end-users on commonly used technologies and systems, enhancing staff capability.
- Guide and train junior IT colleagues to strengthen the team’s overall support capacity.
- Assist in coordinating the implementation of new applications to equip WFP staff with necessary tools.
- Prepare standard documentation such as end-user guides and technical manuals to ensure accessibility of IT information.
- Drive continuous improvement initiatives within IT processes and methods to enhance service quality.
- Oversee installation and maintenance of telecommunications systems in line with operational procedures.
- Lead and coordinate a team of IT staff to meet individual and collective objectives while adhering to organizational policies.
- Follow established emergency response protocols to support urgent food assistance operations.

Required Qualifications

- Completion of secondary education is required; a post-secondary certificate or Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field is preferred.
- Relevant IT certifications such as Microsoft, Cisco, or ITIL are desirable.
- A minimum of six years of progressively responsible experience in IT operations, preferably including administration within the UN or other international organizations.
- Experience analyzing service management outcomes and recommending enhancements.
- Participation in business process re-engineering and identification of service improvements.
- Familiarity with country office procurement and budgeting processes.
- Fluency in both written and spoken English and Urdu.

Preferred Qualifications and Benefits

WFP is a 2020 Nobel Peace Prize Laureate offering a highly inclusive, diverse, and multicultural work environment. The organization invests in employees’ personal and professional development through various training, accreditation, coaching, mentorship programs, and internal mobility opportunities. A career at WFP provides the chance to work across multiple country, regional, and global offices alongside passionate colleagues committed to delivering effective humanitarian assistance worldwide. The compensation package is competitive and aligned with the terms and conditions outlined in the vacancy announcement.

Candidates must apply exclusively through WFP’s online recruitment system. Only shortlisted applicants will be contacted. WFP is committed to reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization maintains a strict no-fee policy for applications and recruitment.

All employment decisions are based on organizational needs, merit, and qualifications. WFP fosters a safe and inclusive work environment free from discrimination, harassment, and abuse. Selected candidates will undergo thorough reference and background checks. This vacancy announcement also serves to build a roster of prequalified candidates for future vacancies within Pakistan.

Applications must be submitted by 1 October 2026, 23:59 Pakistan Standard Time. Previous applicants need not reapply. Qualified women are strongly encouraged to apply.