Readvertisement - Roster - IT Operations Associate - Level 6 - Multiple Locations (Pakistan)

The World Food Programme (WFP), the world’s largest humanitarian organization, is seeking an IT Operations Associate to support IT maintenance and service delivery across multiple locations in Pakistan. This role involves coordinating IT support activities to ensure reliable technology infrastructure that enables effective humanitarian assistance. The successful candidate will work within a diverse and inclusive environment, upholding WFP’s core values of Integrity, Collaboration, Commitment, Humanity, and Inclusion. This position is open exclusively to Pakistan nationals and aims to build a roster of prequalified candidates for current and future opportunities at the same or lower levels.

Key Responsibilities
- Perform system and hardware maintenance, including network monitoring and system protection, to ensure optimal technology performance.
- Monitor technology reliability, analyze user needs and data, and prepare reports to recommend IT solutions that support informed decision-making.
- Resolve standard IT queries independently and escalate complex issues as necessary to provide accurate information to staff.
- Deliver technical training to end users on commonly used systems and technologies to facilitate effective work processes.
- Mentor and guide junior IT staff to build team capability and enhance service delivery.
- Support the coordination and implementation of new applications, ensuring staff have the necessary tools to perform their duties efficiently.
- Develop and maintain end-user and technical documentation to provide clear information about IT services and products.
- Identify and implement process improvements within the IT division to enhance service quality and efficiency.
- Coordinate installation and maintenance of telecommunications systems in compliance with operational procedures.
- Lead and coordinate IT teams to meet individual and collective objectives while adhering to relevant policies and regulations.
- Follow emergency response protocols to support urgent food assistance operations as required.

Required Qualifications
- Completion of secondary education, with a post-secondary certificate or Bachelor’s degree in Computer Sciences, Computer Engineering, Information Technology, or a related field. IT certifications such as Microsoft, Cisco, and ITIL are highly desirable.
- A minimum of six years of progressively responsible experience in IT operations, preferably within the UN system or other international organizations.
- Proven experience in analyzing service management outcomes and recommending service enhancements.
- Participation in business process re-engineering and identification of service management improvements.
- Experience with procurement and budgeting processes at the country office level.
- Fluency in both written and spoken English and Urdu.

Preferred Qualifications and Benefits
WFP is a Nobel Peace Prize Laureate (2020) and offers a highly inclusive, diverse, and multicultural work environment. The organization invests in the personal and professional development of its employees through training, coaching, mentorship, and internal mobility opportunities. A career at WFP provides the chance to work across various country, regional, and global offices alongside passionate colleagues committed to humanitarian assistance worldwide. An attractive compensation package is offered, details of which are available in the Terms and Conditions section of the vacancy announcement.

WFP is committed to equal employment opportunities and encourages qualified women and individuals from diverse backgrounds to apply. Reasonable accommodations are provided for candidates with disabilities throughout the recruitment process. The recruitment process is free of charge, and applicants should be cautious of any solicitations requesting payment.

Applications must be submitted exclusively through WFP’s online recruitment portal. Only shortlisted candidates will be contacted. Applicants are advised to ensure their profiles are complete and accurate before applying. Additional documentation may be requested during later stages of the selection process.

WFP maintains a strict policy against discrimination, harassment, and abuse of authority, and all selected candidates will undergo thorough reference and background checks. No appointments will be made to individuals currently serving or recently served in certain UN oversight bodies.

For more information about WFP and its work, please visit www.wfp.org.