Posted 6 days ago 11 views
Hala Drive Car Rental LLC, a UAE-based company with a dedicated back office in Lahore supporting its Dubai operations, is seeking a responsible and detail-oriented Receivables Agent. The successful candidate will be responsible for managing customer payment follow-ups, outstanding rental invoices, and coordinating receivables to ensure timely collection. This role requires strong communication skills, financial follow-up capabilities, and the ability to collaborate effectively with customers and internal teams.
Key Responsibilities
- Monitor and follow up on outstanding customer payments and rental invoices.
- Contact customers through phone calls, WhatsApp, email, and other communication channels regarding overdue payments.
- Ensure timely collection of pending rental payments, extensions, and other outstanding amounts.
- Maintain accurate records of customer balances, payment status, and collection follow-ups.
- Coordinate with UAE Accounts and Operations teams regarding overdue accounts.
- Review customer accounts to identify outstanding invoices, overdue balances, and payment discrepancies.
- Share payment reminders and statements of accounts with customers.
- Follow up on security deposit adjustments, additional rental charges, Salik, traffic fines, and other applicable dues as directed by the UAE team.
- Update collection status and customer payment information in the company’s CRM or accounting software.
- Escalate delayed payments and high-risk overdue accounts to the relevant supervisor.
- Reconcile received payment information with outstanding customer balances in coordination with the accounts team.
- Maintain professional communication while handling payment-related disputes and customer concerns.
- Prepare daily and weekly collection reports for management.
- Adhere to company policies and procedures for payment collection and customer account management.
- Maintain confidentiality of customer and company financial information.
Required Qualifications
- Previous experience in accounts receivable, payment collection, tele-collections, customer service, or finance-related roles is preferred.
- Good English communication skills, both verbal and written.
- Strong follow-up, negotiation, and customer handling skills.
- Basic knowledge of invoices, outstanding balances, and payment reconciliation.
- Proficiency in Microsoft Excel and basic computer applications.
- Experience using CRM, accounting software, or collection management systems is preferred.
- Strong attention to detail and accuracy in financial records.
- Ability to work under pressure and meet collection targets.
- Professional attitude, discipline, punctuality, and teamwork.
Preferred Qualifications and Benefits
- Experience in the UAE car rental industry, finance, or customer payment follow-ups will be an advantage.
- Competitive salary ranging from Rs55,000 to Rs100,000 per month, based on experience and skills.
- Performance-based incentives where applicable.
- Opportunities for professional training and development.
- Career growth prospects within the company.
- Supportive and collaborative working environment.
This is a full-time, in-person position with working hours aligned to UAE business operations. Shift-based work may be required to meet operational needs. The role offers a dynamic environment for candidates seeking to develop their skills in accounts receivable and customer payment management within a reputable car rental company.
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HALA DRIVE CAR RENTAL
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