Receptionist & Client Coordinator

We are seeking a Receptionist & Client Coordinator to join our IT firm. This role serves as the first point of contact for clients reaching out via phone, WhatsApp, or in person. The successful candidate will be responsible for greeting clients, understanding their needs, and directing them to the appropriate department efficiently and professionally.

Key Responsibilities
Receiving Calls: Answer all incoming calls on the official number, providing polite and clear information about our services.
WhatsApp Communication: Engage with clients through WhatsApp messaging, informing them about service charges and addressing their inquiries.
Record Keeping: Maintain accurate logs in Excel detailing the number of client interactions, the nature of their inquiries, and whether they proceeded with our services.
Client Handover: Once a client confirms interest, smoothly transition them to the relevant department expert or the Managing Director for further assistance.

Required Qualifications
Education: Minimum intermediate pass is required. Candidates with higher qualifications such as BA, B.Com, or BBA will be preferred.
Language Skills: Fluency in Urdu is essential. A strong understanding of English is mandatory, with speaking ability considered an advantage.
Computer Skills: Proficiency in Microsoft Word, Excel, and PowerPoint is required, along with a reasonable typing speed.
Experience: Prior experience in reception or customer service is not mandatory but will be considered an advantage.

Preferred Qualifications and Benefits
Candidates with a Bachelor’s degree (BA, B.Com, BBA, or higher) will be given preference. Additional preference will be given to those holding certificates from English language courses and those with previous reception or customer service experience. The ability to speak English fluently is also an advantage.

Personal Qualities
The ideal candidate will be polite, presentable, well-organized, and a clear communicator. They should be quick, proactive, responsible, trustworthy, and capable of handling staff interactions professionally.

Application Requirements
Applicants should prepare a concise CV outlining their education and experience. Copies of educational certificates, any English language course certificates, a copy of the national ID card, and a recent photograph should also be included.

Compensation and Work Location
The monthly salary range for this position is Rs 35,000 to Rs 40,000. The role requires working on-site at the company’s office.

This is an excellent opportunity for individuals looking to build a career in client coordination and office administration within the IT sector.