Receptionist - Clifton Medical Services

The Receptionist position at Clifton Medical Services (CMS), a division of Aga Khan University Hospital, offers an excellent opportunity to be part of a reputable healthcare network providing 24/7 emergency and outpatient services in Karachi. CMS is committed to delivering high-quality medical care through its multi-specialty clinics, advanced diagnostic facilities, and specialized units such as Daycare Chemotherapy and Dialysis. The center is accredited by the Joint Commission International, reflecting its dedication to patient safety and satisfaction. This role involves being the first point of contact for patients and visitors, ensuring smooth administrative operations, and supporting the overall patient experience in a dynamic healthcare environment.

Key Responsibilities:
- Provide administrative support including managing incoming phone calls efficiently.
- Schedule patient appointments accurately and maintain appointment records.
- Handle cash transactions and ensure proper billing by charging services to patient accounts.
- Assist patients, their relatives, and visitors by providing necessary information and guidance.
- Communicate any patient-related issues or concerns promptly to the supervisor for resolution.

Required Qualifications:
- Bachelor’s degree from a recognized institution.
- Previous experience working in a front office or reception area, preferably within a healthcare setting.
- Strong written and verbal communication skills in both English and Urdu.
- Ability to prioritize tasks effectively and coordinate multiple responsibilities simultaneously.
- Basic computer literacy, including familiarity with common office software and systems.
- Willingness to work in shifts, including night duties, to support the 24/7 operational nature of CMS.

Comprehensive employment reference checks will be conducted to ensure the suitability of candidates. Aga Khan University Hospital is an equal opportunity employer that values diversity and inclusion, fostering a respectful and supportive workplace for all employees and stakeholders.