Receptionist - Inpatient Services

The Aga Khan University Hospital, located in Karachi, Pakistan, is seeking a Receptionist for its Inpatient Services. The hospital, along with its network of five hospitals, extends healthcare access through its Outreach Services, which include Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, Home Health, and other support services. These Outreach Services provide primary to secondary healthcare close to patients’ homes across various cities in Pakistan. The Outpatient Medical Centres offer a wide range of specialty clinics such as Family Medicine, Internal Medicine, Endocrinology, Dermatology, Gastroenterology, Cardiopulmonary, Orthopedics, Obstetrics and Gynecology, Pediatrics, and Physiotherapy. These centres cater to patients of all ages, from children to the elderly, addressing general health checks and specific medical consultations.

Aga Khan University Hospital is an equal opportunity employer committed to fostering a diverse and inclusive work environment. The institution upholds high standards for safeguarding and promoting respectful relationships among its diverse workforce, including faculty, staff, trainees, volunteers, beneficiaries, and wider communities. This commitment extends to protecting vulnerable groups such as children and adults, and all employees and partners are expected to share these values.

Key Responsibilities:
- Provide administrative support including managing phone calls and scheduling patient appointments.
- Accurately charge services to patient bills.
- Assist patients, their relatives, and visitors as needed, ensuring a welcoming and supportive environment.
- Communicate any patient-related concerns or issues promptly to the supervisor.
- Actively participate in departmental quality improvement initiatives and projects to enhance service delivery.

Required Qualifications:
- Bachelor’s degree from a recognized institution.
- At least one year of experience, preferably in a front office or reception role.
- Strong written and verbal communication skills in both English and Urdu.
- Ability to prioritize tasks effectively and manage multiple responsibilities simultaneously.
- Basic computer proficiency and familiarity with common applications.
- Willingness to work in shifts as per departmental requirements.

Comprehensive employment reference checks will be conducted as part of the recruitment process. This role offers an opportunity to contribute to a reputable healthcare institution known for its commitment to quality patient care and professional development.