Receptionist

ADMAQ Group of Companies SMC (Pvt) Ltd. is a well-established Pakistani business group with diversified interests in international trade, dairy production, and travel consultancy. The Group operates through its subsidiaries—ADMAQ Import & Export, ADMAQ Dairies, and ADMAQ Travels & Consultants—each committed to delivering high-quality products and services. With a focus on building long-term relationships grounded in trust and reliability, the organization combines local expertise with global standards to create lasting value for clients, partners, and communities. The company fosters a culture of professionalism, continuous improvement, and meaningful impact across all sectors it serves.

The Receptionist role is a full-time, on-site position based in Islamabad. This position serves as the first point of contact for visitors, clients, and callers, ensuring a welcoming and professional environment. The Receptionist is responsible for managing the front desk, greeting guests, answering and routing phone calls, and addressing general inquiries. The role also involves maintaining reception and waiting areas, handling incoming and outgoing mail and deliveries, and supporting clerical tasks such as filing, document preparation, and appointment scheduling. Coordination with internal teams to facilitate smooth communication and assistance in organizing meetings and visitor logistics are also key aspects of the job. Upholding company standards for customer service and confidentiality is essential.

Key Responsibilities

- Manage the front desk operations, including greeting visitors and clients in a professional and courteous manner.
- Answer, screen, and route incoming phone calls efficiently.
- Respond to general inquiries promptly and accurately.
- Maintain cleanliness and organization of reception and waiting areas.
- Handle incoming and outgoing mail, packages, and deliveries.
- Perform basic clerical duties such as filing, document preparation, and appointment scheduling.
- Coordinate with internal departments to ensure smooth communication and visitor management.
- Assist in organizing meetings, including scheduling and visitor logistics.
- Uphold confidentiality and company policies related to customer service standards.

Required Qualifications

- Strong phone etiquette and experience managing front desk operations.
- Solid clerical skills, including filing, record-keeping, scheduling, and basic document handling.
- Excellent communication skills to interact clearly and professionally with clients, visitors, and team members.
- Effective customer service skills to provide courteous assistance and resolve inquiries.
- Ability to multitask, prioritize workload, and maintain composure in a busy office environment.
- Minimum of a high school diploma.
- Proficiency with office software such as email, word processing, and spreadsheets.
- Familiarity with basic telephone systems.

Preferred Qualifications and Benefits

- Previous experience in receptionist, front desk, or administrative support roles is preferred.
- Additional certification in office administration or related fields is an advantage.
- Opportunity to work within a growing and reputable organization committed to professional development and continuous improvement.

This role offers a chance to be part of a dynamic team within a respected business group that values integrity, innovation, and excellence.