Receptionist

The Aga Khan Health Service, Pakistan (AKHS, P), a prominent not-for-profit healthcare organization under the Aga Khan Development Network (AKDN), provides quality healthcare through a wide network of hospitals, medical centers, and community programs nationwide. Committed to innovation, excellence, and patient-centered care, AKHS, P is seeking a Receptionist to manage front desk operations and serve as the first point of contact for patients and visitors. Reporting to the Senior Support & Facility Management Officer, the Receptionist will facilitate patient registration, manage cash transactions, maintain operational records, and support facility administration in line with organizational policies.

Key Responsibilities

- Register patients using AKHS, P HMIS/E-HR systems and maintain accurate registration records.
- Provide information to patients about available healthcare services and assist in managing patient flow.
- Maintain and reconcile patient databases and records.
- Handle cash collection, deposits, petty cash, and float funds following financial policies.
- Conduct daily, weekly, and monthly cash counts, reconciliations, and reporting.
- Maintain custody of petty cash, float funds, and facility assets.
- Coordinate with the Finance Department regarding cash management and financial reconciliation.
- Professionally manage telephone calls, guide patients, and schedule appointments.
- Support patient engagement activities, including WhatsApp groups and feedback calls.
- Monitor reception and waiting areas, promptly reporting any unusual incidents or security concerns.
- Maintain facility equipment, assets, and inventory records, reporting maintenance or functionality issues as needed.
- Ensure timely tracking and payment of utility bills and proper functioning and calibration of equipment.
- Maintain operational checklists, records, and documentation.
- Coordinate and supervise ancillary staff deployed at the facility.
- Assist management and facility staff with administrative and operational tasks.
- Comply with organizational policies, procedures, and applicable financial controls.
- Perform other duties as assigned by the Line Manager.
- Work in shifts and at different sites as required.

Required Qualifications

- Intermediate certificate from a recognized institution.
- Minimum of one year of relevant experience; however, fresh candidates are encouraged to apply.
- Familiarity with HMIS/E-HR systems is an advantage.
- Proficiency in computer applications and data entry.
- Good written and verbal communication skills in English and Urdu.
- Strong interpersonal and customer service skills.
- Ability to manage cash transactions, perform reconciliations, and maintain accurate financial records.
- Capability to handle multiple responsibilities and maintain accuracy under pressure.
- Willingness to work in shifts and at different locations as needed.

Additional Information

AKHS is committed to upholding stringent safeguarding principles and maintains a zero-tolerance policy toward behaviors inconsistent with these standards. Successful candidates will undergo comprehensive background verification, including employment and safeguarding reference checks, credential verification, and employment history review.

The organization is also dedicated to environmental sustainability, aiming to achieve near net-zero carbon operations by 2030. All staff are expected to contribute to these environmental goals within their roles.

Applicants must be legally eligible to work in Pakistan. AKHS does not charge any fees at any stage of the recruitment process. Canvassing will result in automatic disqualification.

Aga Khan Health Service, Pakistan is an equal opportunity employer. Only shortlisted candidates will be contacted. The institution reserves the right to modify the number of positions, eligibility criteria, or recruitment process as per operational requirements without prior notice. Due to the volume of applications, individual feedback will not be provided.