Receptionist

We are seeking a professional and personable Front Desk Receptionist to join our team at a wellness center located in Gulberg, Lahore. The ideal candidate will be the first point of contact for clients, ensuring a warm and welcoming atmosphere while efficiently managing daily administrative tasks. This role requires excellent communication skills, attention to detail, and the ability to handle multiple responsibilities with a calm and organized approach.

Key Responsibilities

- Greet clients warmly and maintain a calm, welcoming, and professional front desk environment at all times.
- Manage appointment bookings, confirmations, reschedules, and cancellations through various channels including phone, WhatsApp, and walk-ins.
- Respond to client inquiries regarding treatments, pricing, and available packages, directing more detailed questions to the appropriate practitioners.
- Handle client check-in procedures, including the completion of consent forms and accurate record-keeping, while ensuring strict confidentiality of all client information.
- Process payments efficiently, issue receipts, and maintain accurate daily cash and billing records.
- Coordinate closely with doctors and therapists to ensure schedules run smoothly and client wait times are minimized.
- Conduct follow-ups with clients for post-treatment check-ins, gather reviews, and encourage repeat bookings.
- Maintain the reception area’s cleanliness and professional appearance to create a positive first impression.

Required Qualifications

- Proven experience in a front desk or receptionist role, preferably within a healthcare, wellness, or service-oriented environment.
- Strong interpersonal and communication skills, with the ability to interact professionally with clients and team members.
- Proficiency in managing appointments and handling multiple communication channels such as phone and messaging apps.
- Basic knowledge of payment processing and record-keeping procedures.
- Ability to maintain confidentiality and handle sensitive client information with discretion.
- Excellent organizational skills and attention to detail.
- Comfortable working in a fast-paced environment while maintaining a calm demeanor.

Preferred Qualifications and Benefits

- Experience working in a medical or wellness setting is highly desirable.
- Familiarity with client management software or booking systems is an advantage.
- The position requires in-person attendance at the Gulberg, Lahore location.
- Opportunity to work within a supportive team focused on client care and professional growth.

This role offers the chance to be part of a dynamic environment where client satisfaction and smooth operational flow are top priorities. If you are a friendly, detail-oriented professional who thrives in a client-facing role, we encourage you to apply.