Receptionist

Australian Concept Infertility Medical Center

Lahore , Pakistan

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Posted 2 days ago 12 views Report Job

Australian Concept Infertility Medical Center is seeking a professional and well-presented female Front Desk Officer to join our team. The successful candidate will serve as the first point of contact for patients and visitors, ensuring a warm and welcoming environment while delivering outstanding customer service. This role demands excellent communication skills, strong organizational abilities, and a compassionate approach to building positive relationships with patients. The ideal candidate will be confident, courteous, and capable of managing multiple tasks efficiently in a fast-paced healthcare setting.

Key Responsibilities:
- Manage and maintain the reception and front desk area in a professional and organized manner.
- Greet patients and visitors, guide them appropriately, and create a positive first impression.
- Schedule, confirm, and coordinate patient appointments efficiently.
- Handle patient inquiries both in person and over the phone with professionalism and empathy.
- Build and maintain strong customer relationships by ensuring high standards of patient care and satisfaction.
- Coordinate with doctors and internal departments to facilitate smooth patient flow.
- Maintain accurate patient records, filing systems, and documentation.
- Assist with administrative tasks, meeting arrangements, and general office support.
- Represent the organization’s values and uphold a positive corporate image at all times.
- Perform effectively in a fast-paced, multitasking environment while maintaining accuracy and professionalism.

Required Qualifications:
- Minimum of a Bachelor’s degree from a recognized institution.
- 1 to 2 years of experience in receptionist, front desk, customer service, or customer relationship roles; healthcare experience is preferred.
- Strong customer relationship management and patient handling skills.
- Excellent verbal and written communication abilities.
- Professional appearance with a pleasant and confident demeanor.
- Strong organizational, time management, and multitasking skills.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and basic appointment scheduling software.
- Ability to handle confidential information with discretion and professionalism.
- A proactive, courteous, and service-oriented attitude, with the ability to work independently and collaboratively within a team.

Job Type: Full-time
Salary: Starting from Rs35,000 per month
Work Location: On-site (in person)

This position offers an opportunity to be part of a respected medical center focused on infertility care, where professionalism and patient-centered service are highly valued. Candidates who demonstrate empathy, strong interpersonal skills, and a commitment to excellence will thrive in this role.