Receptionist

We are looking for a well-organized and approachable Front Desk Receptionist to be the initial point of contact for our customers. This role involves welcoming walk-in visitors, receiving UPS and inverter units for repair or service, and managing incoming phone calls. The successful candidate will ensure a smooth and professional customer experience while maintaining accurate records and coordinating effectively with the technical team.

Key Responsibilities
- Greet and assist walk-in customers in a courteous and professional manner.
- Receive UPS and inverter units from customers for repair or service, accurately recording details such as model, serial number, and reported faults.
- Issue service receipts and maintain detailed records of all received equipment.
- Handle incoming phone calls, respond to customer inquiries, and redirect calls to the appropriate department or technician.
- Provide basic information about product services, estimated repair timelines, and status updates.
- Coordinate with the technical team to obtain equipment status updates and communicate these to customers.
- Maintain a clean and organized front desk and waiting area to create a welcoming environment.
- Follow up with customers regarding service completion and arrange delivery or pickup.
- Perform daily administrative duties including filing, data entry, and record-keeping.

Required Qualifications
- High School Diploma or equivalent; a Diploma in Office Management or Administration is preferred.
- 1 to 2 years of experience in front desk or customer-facing roles; experience in electronics or technical support is an advantage.
- Basic understanding of UPS and inverter products is beneficial.
- Proficiency in MS Office applications such as Excel and Word, along with experience in phone handling systems.
- Good communication skills in English; knowledge of Urdu is a plus.

Preferred Qualifications and Benefits
This full-time position is suitable for freshers seeking to develop their career in customer service and administrative roles. The work schedule is from 9:00 AM to 6:00 PM, six days a week, with occasional overtime during busy periods. The monthly salary ranges from Rs15,000 to Rs25,000. The role requires on-site presence.

If you are motivated, customer-focused, and capable of managing administrative tasks efficiently, this opportunity offers a chance to contribute to a professional and dynamic team environment.