Receptionist (Outpatient Services), Urology - Outpt

Aga Khan University Hospital is seeking a Receptionist for its Outpatient Services located in Karachi, Pakistan. The hospital’s Outreach Services extend healthcare access through various facilities including Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, and Home Health. These services provide primary to secondary healthcare close to patients’ homes across multiple cities in Pakistan. The Outpatient Medical Centres offer a wide range of specialty clinics such as Family Medicine, Internal Medicine, Endocrinology, Dermatology, Gastroenterology, Cardiopulmonary, Orthopedics, Obstetrics and Gynecology, Pediatrics, and Physiotherapy. These clinics cater to patients of all ages for general health checks or specific medical consultations. Aga Khan University Hospital is committed to fostering a diverse and inclusive workplace culture, promoting respectful relationships among its workforce and stakeholders, including vulnerable groups.

Key Responsibilities:
- Provide administrative support including managing phone calls and scheduling patient appointments.
- Handle cash transactions accurately and efficiently.
- Charge services to patient bills as required.
- Assist patients, relatives, and visitors by addressing their needs and inquiries.
- Report patient-related issues promptly to supervisors.
- Participate actively in departmental quality improvement initiatives and projects.

Required Qualifications:
- Bachelor’s degree from a recognized institution.
- Good written and verbal communication skills in both English and Urdu.
- Basic computer literacy and ability to use relevant applications.
- Ability to prioritize and coordinate multiple tasks effectively.
- Willingness to work in shifts as per operational requirements.

Preferred Qualifications:
- At least one year of experience, preferably in a front office or similar administrative role within a healthcare setting.

Comprehensive employment reference checks will be conducted as part of the hiring process. Candidates interested in applying are required to create an account and submit their CV through the designated Taleo Application portal. Only shortlisted candidates will be contacted for further steps.

This role offers an opportunity to contribute to a reputable healthcare institution that values diversity, inclusivity, and quality patient care.